Founded in 2015, Citcon’s fintech platform enables seamless global commerce at-scale by connecting the world’s businesses with more than 100+ mobile wallets, local and alternative payment methods. Citcon is one of the fastest-growing payment platforms and services some of the world’s biggest brands, safely and securely processing billions of dollars of transactions for merchants worldwide.

Citcon is backed by leading global investors, Norwest Venture Partners, Cota Capital, Sierra Ventures, EastWest Bank, and Sonae IM. The company has five regional offices in the US, Canada, Europe and Asia to service its global clientele. Learn more at https://www.citcon.com.

The IT Support Specialist is responsible for coordinating, planning, and maintaining computer-related functions including working with employees to research, recommend, and implement user software. They will assist in determining any IT needs and be responsible for user-computer workstations, and software solutions. Additionally, the IT Support Specialist will manage electronic support systems related to operational needs.

Duties/Responsibilities:

Provide basic support and guidance to workstations, printers, scanners, digital broadcast equipment, and other technology as needed.
Work closely with other departments to identify and implement hardware or software needs.
Oversee office network infrastructure and systems functionality.
Identify, propose, and correct any security vulnerabilities, including hardware, software, or user issues.
Oversee and implement basic system security operations (e.g. user authorization, passwords, firewalls).
Manage installations, upgrades, and configurations of hardware and software.
Ensure data is handled, transferred, or processed according to legal and company guidelines.
Develop standardized IT practices with SOP.
Research, troubleshoot, and administer varied solutions for software additions to the IT infrastructure.
Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution.
conduct escalated, broad technical support including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
Assist with new hire training for basic IT needs, including onboarding and offboarding process from HRIS to SSO solution.
Set up new workstations for users, and deploy equipment, to include user account setup.

Required Skills/Abilities:

Ability to elicit and communicate technical and non-technical information clearly and concisely. Understanding of business processes to provide the highest level of support
Strong written and verbal communication skills.
Excellent problem-solving skills.
Ability to troubleshoot and remedy IT issues under pressure.
Understanding existing and emerging technologies.
Ability to delegate/escalate issues appropriately.

Education and Experience:

Computer science, Management Information Systems, or related field college students.
1 year of IT support and implementation experience.
1 year of experience installing and maintaining networks, user-end workstations, and security systems.
1 year of experience administering Google Workspace, Slack
1 year of experience working knowledge of desktop and business / technical support systems.
1 year of experience in configuring, troubleshooting, and supporting end-user client Windows and Apple systems including desktop, laptop, and mobile computing devices.
Jira/Confluence, Okta SSO, Jamf, and endpoint protection solutions are preferred
Relevant certifications such as CompTIA Network + and Security+ is preferred.