IT Support Associate

VISO Trust

VISO Trust

IT, Customer Service
Posted on Friday, February 23, 2024
VISO TRUST is the only SaaS third party cyber risk management platform that delivers the security intelligence needed for modern companies to make critical risk decisions at the speed of business. Assessing the risk of data breach third party relationships pose to their customers is a traditionally complex and labor intensive process that slows business, frustrates stakeholders and leaves security teams branded: the department of “no.” With VISO’s AI-based system, practitioners can instantly and continually assess any number of third parties while achieving on average a 90% boost in operational efficiency. At VISO, we are excited to be enabling customers to reduce risk and accelerate business at the same time.
VISO TRUST is a venture-backed startup with a fully remote workforce based in North America. When hiring, we look for signs that a candidate will thrive in our culture, where we put people first and value ownership, curiosity, honesty and humility in the pursuit of excellence. We also value our differences, employing a team rich in diverse perspectives and experiences. We are dedicated to equal employment opportunities regardless of status or membership in a protected class or lack thereof.
About the Job
The IT Support Associate will play a critical role in helping VISO TRUST continue its upward trajectory as one of the leading TPRM SaaS tools. The IT Support Associate’s primary focus will be maintaining and improving the technical systems at VISO TRUST to ensure all employees have the technology they need to do their jobs as efficiently as effectively as possible.

Key Responsibilities

  • Identifies, investigates, and resolves users problems with computer software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software problems.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Arranges service by software or hardware vendors to repair or replace defective products.
  • Maintains knowledge of technology innovations and trends.

Required Experience & Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Professional and pleasant telephone manner.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong analytical and problem-solving skills.
  • General familiarity with the MacOS operating system.
At VISO, our people are our greatest asset. We are committed to the health and prosperity of our team and to rewarding great work.
We offer competitive compensation including salary, equity and a comprehensive benefits package. Standard benefits include medical, dental, vision, disability, life and AD&D insurance for employees and dependents without employee contributions. We offer zero deductible medical plans with minimal out-of-pocket expenses. We also offer HSA/FSA options, 401k, gym membership, unlimited PTO, 18 paid holidays per calendar year, a communications stipend, on-hours social events and opportunities for training and growth. #LI-Remote