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Mid-Level Customer Care Specialist (Day Shift)
10Web.io
Customer Service
Yerevan, Armenia
Posted on Dec 25, 2025
At 10Web, our Customer Care team is dedicated to providing outstanding service and building meaningful relationships with our customers. We see the Customer as the most important part of our business, and our Customer Care Specialists are the trusted partners who help customers succeed with our products.
As a Mid-Level Customer Care Specialist, you will support customers by resolving issues, answering questions, and ensuring a smooth and positive experience with 10Web.
What We’re Looking For:
Care: A strong sense of responsibility for customer issues, with the willingness to go beyond basic support to ensure problems are fully resolved.
Dedication: A proactive attitude toward learning, improving skills, and contributing to team success through consistent effort and enthusiasm.
What You Will Do:
- Handle incoming customer inquiries and support requests
- Communicate with customers to provide information about products, services, and technical issues
- Analyze customer requests to identify issues and provide appropriate solutions
- Resolve customer complaints in a timely and professional manner
- Follow up to ensure customer issues are resolved and expectations are met
- Adhere to internal processes, guidelines, and support workflows
- Escalate complex or high-priority issues when necessary
- Stay informed about product updates, changes, and new features
- Actively engage with customers to improve satisfaction and retention
Required Qualifications:
- Excellent written English skills
- Tech-savvy with strong problem-solving abilities
- At least 1 year of customer care experience, with experience in the IT industry
- Strong communication and interpersonal skills
- Ability to manage multiple tasks, prioritize work, and meet deadlines
- Customer-oriented mindset with flexibility in handling different customer needs
- Strong typing, grammar, and written communication skills
- Team-oriented attitude with a willingness to learn and collaborate
Preferred Qualifications:
- Bachelor’s degree in a related field
- Familiarity with CMS platforms such as WordPress
- Experience supporting SaaS or web-based products
What We Offer:
- Competitive salary + performance bonuses
- Health insurance
- Learning & development budget
- Gym package / fitness membership
- Work-life balance and hybrid work flexibility
- Opportunity to join a fast-growing global team
- A chance to work on cutting-edge AI products used by thousands of businesses worldwide