23andMe is looking for a researcher who is passionate about learning why consumers act and feel the way they do and loves partnering with stakeholders to leverage actionable insights to inform strategy. Reporting to the Head of Consumer Insights, the Consumer Insights Manager will design, execute, and analyze quantitative and qualitative research, including survey research, consumer insights, and marketplace activity to bring the voice of the customer to 23andMe. This role primarily supports the Product, Marketing, and Brand teams, focusing on areas such as customer satisfaction, brand awareness tracking, product research that supports new product development, message testing, and customer segmentation.

Who We Are

Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

What You'll Do

Work with cross-functional partners including Product, Marketing, Analytics, Communications/PR, and Business Development to identify and fill key knowledge gaps about prospective and current 23andMe customers.
Oversee key consumer and market research data projects, from planning to delivery of results. Project goals include defining objectives, collaborating on project execution and evaluation, analyzing data, and delivering actionable insights.
Conduct hands-on data analysis using R or SPSS to uncover insights that help inform or drive business decisions.
Provide recommendations regarding methodology, execution, and analysis to help with research planning.
Display excellent abilities to communicate with your colleagues about the progress of project goals, as well as anticipating and responding to roadblocks.
Manage vendor relationships, including developing work orders, budgeting, POs, and overseeing milestones and deliverables.

What You'll Bring

5+ years of experience in quantitative market research in a consumer company or market research vendor with consumer clients
Experience creating, executing, analyzing and synthesizing findings from market research projects
Experience communicating insights and recommendations via presentations to various constituencies from peers to executive level
Capacity to multitask and prioritize, to both think about and do market research
Strong interest in being part of the team and contributing to the evolution and elevation of the consumer insights practice at 23andMe
Excitement to be included in decision-making and thought leadership in the organization
Keen ability to understand and appreciate research findings. Should be comfortable conducting data analyses, drawing conclusions from the data, writing reports, and communicating findings to stakeholders who range widely in their familiarity with analytics and research as a part of product development
Ability to interact in a fast-paced environment with a high level of professionalism, remaining flexible, proactive, and resourceful
Ability to work 3 days per week (Tuesday-Thursday) in our Sunnyvale, CA office
Other Requirements
- Experience with R or SPSS
- Experience managing trackers, CSAT
- Experience managing vendor relationships
- Bachelor's degree or equivalent experience
Preferred
- Experience in a regulated industry
- Experience with UserTesting.com, Alchemer
- Experience in quantitative UX research
- Experience with SQL
- Advanced degree/studies in psychology, statistics, or related field

About Us

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company’s mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports. The company has created the world’s largest crowdsourced platform for genetic research, with 80 percent of its customers electing to participate. The platform also powers the 23andMe Therapeutics group, currently pursuing drug discovery programs rooted in human genetics across a spectrum of disease areas. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.

Pay Transparency
23andMe takes a market-based approach to pay, and amounts will vary depending on your geographic location. The salary range reflected here is for a candidate based in the San Francisco Bay Area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

San Francisco Bay Area Base Pay Range

$128,000—$192,000 USD

Apply Now

Back

This job is no longer accepting applications

See open jobs at 23andMe.See open jobs similar to "Consumer Insights Manager" Sierra Ventures.

See more open positions at 23andMe

Privacy policy Cookie policy