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Balto
baltosoftware.comLocations
St. Louis, MO, USA
industry
Information Technology · Software
Size
51-200 employees
Stage
Other
founded in
2017
Balto is a leading Real-Time Guidance platform for contact centers, utilizing AI to enhance agent performance by providing live prompts during calls. The platform aims to improve customer experience, increase sales conversions, and streamline compliance processes. With features like real-time coaching, automated note-taking, and seamless integration with various CCaaS systems, Balto empowers organizations to scale excellence across their teams. The company has shown significant growth, expanding from 50 to over 170 employees, and has guided over 200 million phone calls, establishing a strong market position in the contact center industry.
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