Locations

St. Louis, MO, USA

industry

Information Technology · Software

Size

51-200 employees

Stage

Other

founded in

2017

Balto is a leading Real-Time Guidance platform for contact centers, utilizing AI to enhance agent performance by providing live prompts during calls. The platform aims to improve customer experience, increase sales conversions, and streamline compliance processes. With features like real-time coaching, automated note-taking, and seamless integration with various CCaaS systems, Balto empowers organizations to scale excellence across their teams. The company has shown significant growth, expanding from 50 to over 170 employees, and has guided over 200 million phone calls, establishing a strong market position in the contact center industry.

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