Senior IT Systems Engineer

Course Hero

Course Hero

Software Engineering, IT
Redwood City, CA, USA · Redwood City, CA, USA
Posted on Saturday, February 3, 2024

Learneo is scaling! We are seeking to hire a Senior IT Systems Engineer to play a critical role in the IT team's strategy and evolution. As a key member of the team, you will add value by designing, implementing, and maintaining the technical infrastructure that supports the organization's information technology needs. You will work closely with other team members within TechOps and other business partners to ensure that our infrastructure and systems meet the organization's requirements and are reliable, secure, and scalable. We are evolving our IT organization to adopt new technologies and automate processes to better serve the needs of our global team members.

Here are some ways you’ll make an impact

  • Design and implement IT systems: you will be responsible for designing and implementing IT systems that meet the organization's needs, including researching, recommending, and implementing hardware, software, and network solutions. These include both cloud and on premise systems.
  • Maintain IT systems: you will be responsible for maintaining the organization's IT systems, including performing regular updates, patches, and backups. You will also be responsible for monitoring the performance of the systems and addressing any issues that arise.
  • Ensure system security: you will be responsible for ensuring that the organization's IT systems are secure. This includes implementing security protocols and procedures, monitoring for security breaches, and responding to security incidents.
  • Provide IT help/technical support: you will be responsible for providing technical support to end-users within the organization, either directly or escalated from junior level team members. This includes troubleshooting technical issues, providing guidance and training on IT systems, and assisting with the setup and configuration of new hardware and software.
  • Collaborate with other IT team members: you will work closely with other TechOps team members, including administrators, DevOps/SRE team members, Data Engineering, Developers, HR, Finance, and Support. They will collaborate on projects and initiatives, share knowledge and expertise, and work together to ensure the organization's IT systems are operating effectively, efficiently, and securely.

Are you our Senior IT Systems Engineer?

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum of 6 years of experience and a history of progression in the IT, Support, IT engineering, or a related field
  • Experience using Terraform for provisioning infrastructure as code, including other SDKs (GAM, Okta)
  • Experience using scripting languages to automate workflows using Okta, GAM, Slack SDKs.
  • Strong understanding of computer hardware and software systems, networking, and security protocols
  • Administer cloud technologies, such as AWS, GCP, or Azure
  • Familiarity with virtualization technologies, such as VMware and Hyper-V and Docker.
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • Willingness to learn and adapt to new technologies
  • Intermediate-to-expert understanding of identity, MDM, and asset management solutions like AzureAD, Okta, Jamf, Kandji and Intune, Snipe-IT, and Oomnitza
  • Troubleshooting difficult IT problems without SOPs (Standard Operating Procedures)
  • Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.
  • Provide on call support and emergency response as required

Bonus Points

  • Certifications such as CompTIA A+, Network+, or Security+, AWS, GCP, Kandji.
  • Project Management Skills
  • ITIL Foundation certification (for IT service management best practices).

Benefits & Perks!

  • Competitive salary, annual bonus, and RSUs
  • Medical coverage, including full dental and vision
  • Life and disability benefits
  • 401(k) program (US) / retirement savings plan (Canada) with company match
  • One month paid sabbatical after 5 years at the company
  • Education reimbursement
  • Professional development workshops & industry conferences
  • Paid parental leave
  • Flexible work schedule
  • Social responsibility program (volunteer time off and donation matching)
  • Annual wellness stipend
  • Monthly tech stipend
  • Annual family planning stipend
  • Quarterly snack boxes delivered to your door
  • Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

We are a virtual-first company and have employees dispersed throughout the United States and Canada. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.

This role is eligible for hire in the San Francisco Bay Area.

In accordance with California law, the base salary for this role if filled within the San Francisco Bay Area, California is $152,000 - $206,000.


Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company. ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

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