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Account Manager (SaaS) - Expansions & Renewals
DeepHow
Sales & Business Development
United States
Posted on Dec 20, 2025
Job Title: Account Manager – Expansions & Renewals
Location: Remote (US-based)
Travel: Minimum 50%
Reports To: Chief Revenue Officer
About DeepHow
DeepHow is redefining how industrial knowledge is captured, structured, and shared through the power of AI.
Our platform uses advanced computer vision, natural language processing, and large language models to transform expert know-how into intelligent, searchable, and multilingual training workflows. DeepHow empowers manufacturers and service organizations to digitize tribal knowledge, accelerate onboarding, and drive operational excellence at scale.
With 100+ enterprise customers and deep integrations across MES, LMS, and ERP systems, DeepHow combines AI innovation with real-world industrial expertise, bridging people, process, and performance across the modern enterprise.
Role Overview
We are seeking an experienced Account Manager to own customer expansion and renewal opportunities across an assigned portfolio of enterprise accounts. This role is critical to driving long-term customer value, ARR growth, reducing churn, and executive-level relationships.
You will work closely with Customer Success, Product, and Executive Leadership to ensure DeepHow delivers clear, quantifiable outcomes for our customers, driving growth.
Key Responsibilities
● Own all expansion and renewal motions for assigned enterprise accounts.
● Develop deep relationships with customer stakeholders, from frontline leaders to executive sponsors.
● Identify, qualify, and close expansion opportunities tied to additional sites, users, and product capabilities.
● Lead commercial conversations, including pricing, contract terms, and multi-year agreements.
● Partner with Customer Success to align platform adoption to measurable business outcomes.
● Travel onsite to customer locations to support executive reviews, QBRs, and expansion planning.
Required Experience
● 7+ years of experience in enterprise SaaS account management, renewals, or customer growth roles
● Extensive experience selling into industrial, manufacturing, energy, or life sciences environments
● Proven track record managing six-figure to seven-figure ARR accounts
● Strong executive presence and comfort leading C-level and VP-level conversations
● Experience navigating complex buying groups and procurement processes
Travel Requirement
● Minimum 50% travel, primarily to customer sites across North America
DeepHow is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.