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Client Success Manager

Drop Technologies

Drop Technologies

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Customer Service
Toronto, ON, Canada
Posted on Wednesday, March 27, 2024
We’re looking for a dynamic and high performing Client Success Manager to join our growing team.
Reporting to the Senior Manager, Client Success, you will work closely with Drop’s clients and internal Sales, Data, and Product teams to operationalize and deliver against client and business needs. Specific examples of your work will include account management, sales support, and revenue forecasting.
The ideal candidate is a self-starter who loves to collaborate, understand problems and own the solution. If you’re someone that thrives in ambiguity and understands building something from zero to one, this is for you.

Things you'll get to work on...

  • Project and account management, operationalizing deliverables and fulfilling the services that empower our clients to reach their goals with a focus on client retention and revenue maximization/growth.
  • Working cross-functionally to champion the needs of clients across the Drop organization, with the goal of improving Drop’s product offering to ultimately create more value for clients.
  • Maintaining a strong relationship with your portfolio of clients, soliciting their feedback, and working to ensure they are satisfied with the services provided.
  • Through proactive client education; increasing the likelihood that existing clients will subscribe to additional Drop services.
  • Supporting Sales pitches and advising on optimal sales strategies, with a focus on Drop’s technical capabilities.
  • Creating and maintaining sales materials, reporting, and other deliverables.

What we're looking for...

  • 2 years of experience in Sales, Account Management, Consulting, or Business Development.
  • High work ethic.
  • Self-motivated and a self-starter.
  • Proven ability to manage internal and external stakeholders.
  • Experience with client management and sales analytics (ie. Sales Analyst).Strong verbal and written communication skills.
  • Overall understanding of key performance metrics such as ROI/ROAS, sales funnel, and engagement metrics.
  • Proficient at distilling insight and solutions from data; analytical thinker.
  • Quick learner and tech savvy.
  • Comfortable learning new technology quickly.
  • Experience with the following products: Excel, Looker.Exceptional problem solving skills.
  • Adaptable and energized by new challenges.

Bonus points if you have...

At Drop, we're committed to providing an enjoyable and meaningful environment for every member of our team. We operate under a flat structure with minimal hierarchy where everyone’s opinion is valued equally. We are looking for team members with an entrepreneurial mindset who will thrive in a fast-paced and rewarding environment.
Drop Technologies, Inc. is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
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