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Associate Operations Analyst
Enable
This job is no longer accepting applications
See open jobs at Enable.See open jobs similar to "Associate Operations Analyst" Sierra Ventures.IT, Operations
Toronto, ON, Canada
Posted 6+ months ago
At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 500 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
Job Summary
As the Associate Operations Analyst, you will be exposed to a wide variety of functions within Customer Success and Customer Success Operations. As part of this role, you will help manage the data and reports that we use to maintain our performance and highlight when we are off track. You will also organize the events and messaging to ensure the entire team has the information they need and feels engaged with our global organization.
This role requires two main strengths and focuses: The first is a keen eye and understanding of data, and the systems reporting tools that hold that data. The second is the ability to communicate quickly and clearly with others to help successfully run our Customer Success meetings and messaging.
What we're asking you to do!
- Help Document Customer Stories to share as best practices, or as case studies for Marketing
- Learn our BI Dashboard Tools and learn how to configure reports and extract data for analysis by the broader CS teams.
- Update team data and manage software and distribution list access
- Run weekly, monthly and quarterly metrics reports and share with the team using templates including QBR data, ARR tracking, customer journey moves and more.
- Owning and sending out regular communications on our progress
- Help Setup and run our monthly CS All Hands Meetings including building the presentations and gathering materials from the team as required
- Help review documentation to ensure that it is staying in compliance
- Investigate data issues and either solve or help co-ordinate the process to solve those issues in our reporting tools.
- Work with other departments such as sales and marketing to help deliver access to customer data points
What we're asking you to bring!
- A bachelor's degree or higher (ideally in Business Administration, Data Analytics, or Communications with a Data focus)
- 2+ years experience working in an operations analyst or communications role
- Strong Project management practices to keep multiple projects moving forward simultaneously
- A strong ability to develop and write clear communications
- An attention to detail around building, maintaining and running standard reports
- Capable of explaining complex issues and situations clearly
- Strong multitasking and effective time management abilities
- Self-motivated and proactive attitude to support the team where necessary
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.
#LI-Hybrid
This job is no longer accepting applications
See open jobs at Enable.See open jobs similar to "Associate Operations Analyst" Sierra Ventures.