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Entry-Level Implementation Analyst
Enable
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See open jobs at Enable.See open jobs similar to "Entry-Level Implementation Analyst" Sierra Ventures.IT
Sydney, NSW, Australia
Posted on Jul 31, 2024
At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 650 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
Job Summary
As an Associate Implementation Analyst, you will be a member of our Customer Success (CS) team. You will work as part of an implementation team, alongside a Customer Success Manager (CSM), to deliver value to our customers through Enable’s software. A key element of your role will be understanding the requirements of customers and working to configure solutions that fulfill these requirements. This will include delivering training to customers, validating data and providing ongoing support for the software once it has been adopted by customers.
What we are asking you to do!
- Rapidly master the details of the Enable software, enabling you to assume greater responsibility by taking the lead on SMB implementations and supporting on larger projects.
- Attend Customer and internal meetings and capturing key points and actions for distribution.
- Collaborate with customers’ finance and commercial teams, using your numerical and problem-solving skills to understand business processes.
- Receive, understand and manipulate customer data, primarily using Excel.
- Work alongside experienced team members to conduct customer discovery, facilitating solution design and configuration to meet customer needs.
- Provide customer support via our Helpdesk, triaging and responding to tickets.
- Contribute to additional tasks within the Customer Success team, including cross-geographical efforts, to expedite business goal achievement.
- Facilitate the training and development of new team members by sharing your expertise.
- Regularly update internal tools and project plans such as GuideCx.
What we are asking you to bring!
- A bachelor's degree in mathematics, physics, or another numerate subject
- Confident communication skills or customer facing experience
- Proficient problem-solving skills
- Capable of explaining complex issues and situations clearly
- Ability to learn and digest information quickly
- Strong multitasking and effective time management abilities
- Self-motivated and proactive attitude to support the team where necessary
- Proficient in Excel, PowerPoint and Word
- Collaborative team player
Total Rewards:
At Enable, we strive to be a great place for all Enablees to grow and be recognized for that growth. Through our assessment and interview process, we will identify your level that ties to our compensation bands based on your experience and technical expertise along with the scope of the role.
To determine an Enablee's starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may also be considered a promotional opportunity.
Salary/OTE is just one component of Enable’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as the option to purchase company shares, as appropriately approved by the Company’s Board of Directors in accordance with Enable’s Equity Purchase Plan. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
· Health and Wellness Benefits
· Financial Benefits
· Work-Life Balance
· Professional Development
· Additional perks (where available) like commuter benefits, employee discounts, catering and meals.
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.
Enable International participates in the E-Verify program in certain locations, as required by law. Learn more about E-Verify and your Right to Work.
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This job is no longer accepting applications
See open jobs at Enable.See open jobs similar to "Entry-Level Implementation Analyst" Sierra Ventures.