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Manager of Implementations
Enable
Administration
Sydney, NSW, Australia
Posted on Mar 12, 2025
At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.
After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
Job Summary
As a Manager of Implementations, you will work closely with our customers to help them reach their goals and realize maximum value from Enable during their implementation phase of the customer relationship. You will be responsible for the implementation phase outcomes for assigned customers. In this position, you will manage a team of Implementation Analysts. You will demonstrate dedication and proactivity to the development of your direct reports.
You will work closely with a Customer Success Manager who will be accountable for the overall success of the customer throughout their entire life cycle at Enable. You will work with customers of all sizes from SMB and Mid-market segments of the Enable portfolio to large Enterprise and Strategic corporations, successfully onboarding them and completing feature implementation projects. You will become the trusted advisor who will empower our customers to decommission their legacy processes.
In this position, you will lead and manage a team of Implementation Analysts who will report directly to you. You will demonstrate dedication and proactivity to the development of your own sub-team focused on successfully implementing customer projects.
What we are asking you to do!
- Lead and coordinate end-to-end implementation processes, ensuring timely and successful delivery of solutions that meet client needs.
- Manage multiple concurrent implementation projects, ensuring they are completed on time, within budget, and to customer specifications.
- Work closely with your sub-team, and flexible resource pool, your Implementation Team will be driving your customers through the Enable Customer Journey, from the early Onboarding stages to being fully adopted. Ensure customers are self-sufficiently and proficiently using the Enable platform.
- As the team leader, you will identify and action areas of opportunity for Implementation Analyst development in alignment with their designated career tracks.Empower your team to help customers decommission their legacy processes and become fully confident using Enable as their Rebate source of truth.
- Proactively balance and optimize Implementation Team resource utilization across a portfolio of assigned projects.
- Work closely with an assigned Project Manager - who is responsible for customer facing engagement during the project - to assess, manage, mitigate and report on project risk and scope.
- Ensure relevant project records are maintained as per standards for assigned customers in the Project Management platform (GuideCX)
- Continuously learn and upskill yourself to become a rebate industry expert your customers can rely upon for best implementation practices.
- Support your Implementation Team, and assigned Customer Success Manager in mitigating project delays or managing escalations with key customer stakeholders from end users to C-level executives.
- Develop and lead your Implementation team to become the product consultants the customers rely on to reduce Time to Value with Enable.
- Lead your team of product experts, who will deliver:
- Enable system design and configuration;
- Data ingress and egress;
- Loading and validating a set of agreements;
- Feature configuration and adoption
- Legacy system retirement
- Implementation of new product SKUs and Services requiring technical configuration and testing.
- Motivate and lead by example, coaching your Implementation team towards delivering best-in-class service levels.
- Provides clear guidance to direct reports on performance improvements and progress development.
- Proactively contribute to the Customer Success department achieving their Quarterly Business Goals.
What we are asking you to bring!
- Proven Manager of Implementations background with a minimum of 4 years' experience working with customers of all sizes in the SaaS industry.
- Track record of high achievement in your current SaaS Implementation Management role, including track record of delivering complex projects on time, on budget and in scope.
- Ability to work closely with key internal stakeholders daily to drive customer project velocity; Project Managers, Customer Success Managers/Directors, Implementation Consultants
- Experience managing and leading a team of individual contributors
- Natural rapport builder and effective communicator with a passion for driving positive changes and providing first class project delivery to customers.
- A leader who helps to build and foster a strong and supportive team culture.
- Great prioritization skills to work through internal projects and act as an escalation point for team and customer concerns.
- Works well with internal teams, balancing team and customer’s success with company needs and opportunities
- Desire to thrive in a fast-changing hyper-growth environment while leading and growing a high-calibre team.
- Experience with expanding your team – screening, interviewing and onboarding new starters.
- Ability to work effectively with multiple departments (Product, Sales, Customer Success) to deliver high-quality implementations to multiple customers
Total Rewards:
At Enable, we’re committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Paid Time Off: Take the time you need to relax and recharge
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks:
Free Food: Complimentary meals, snacks, and drinks on-site in our global offices
Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.