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Customer Success Manager - Enterprise
Enable
Customer Service, Sales & Business Development
Stratford-upon-Avon CV37, UK
Posted on May 6, 2025
Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
As a Customer Success Manager, Enterprise, you will be assigned to work with some of our largest and most complex customers to help them reach their goals and realize maximum value from Enable. Your priority focus will be delivering value during the entire duration of the customer partnership, helping customers identify and realize positive business outcomes with Enable that result in retaining and expanding the account.
You will be accountable for the overall success of your assigned Enterprise customers throughout their entire journey with Enable. You will work closely with a Manager of Implementations who will be responsible for the outcomes of the implementation phase of your customers' journey.
You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Manager of Implementations and/or Project Manager are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation and legacy-system retirement milestones. You will become the trusted advisor who will empower our customers to sign up for additional Enable resources and solutions. You will seek out opportunities to upgrade our existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities and create successful renewal and retention strategies.
Duties and Responsibilities - Stakeholder Management
- Build and maintain meaningful and long-lasting customer relationships and be trusted as your customers’ strategic advisor to ensure retention and secure expansions.
- Present to stakeholders at all levels, including end users and C-suite executives.
- Serve as the key escalation point for customer concerns
- Collaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings.
- Work closely with our Product & Engineering teams to ensure the customer is aware of product enhancements, timelines and features that will contribute to their success.
Duties and Responsibilities - Customer Success and Product Adoption
- Work closely with the Manager of Implementations to help customers transition from legacy processes and ensure full adoption of Enable as their Rebate source of truth.
- Guide customers through the Enable Customer Journey, from onboarding to proficient, value-driven use of the platform.
- Continuously develop expertise in the rebate industry to provide best practices and become a trusted advisor.
- Drive product adoption for post-implementation stage customers, ensuring maximum value.
Duties and Responsibilities - Commercial Responsibility and Account Growth
- Develop tailored Strategic Account Plans that will help customers achieve measurable outcomes and ROI from our software. These account plans should drive your day-to-day priorities and focus.
- Drive customer loyalty by proactively seeking advocacy opportunities and managing NPS and CSAT metrics.
- Identify expansion opportunities and develop tailored account plans to help customers achieve measurable outcomes and ROI.
- Identify at-risk accounts early and develop strategies to mitigate churn.
Duties and Responsibilities - Internal Collaboration & Process Improvement
- Align internal stakeholders and team members to help customers realize quantifiable business value from Enable.
- Work with team members and other departments to continually improve our offerings, address data trends, and optimize customer processes, particularly within the Enterprise segments.
- Maintain accurate customer records for assigned accounts in Planhat.
- Contribute to achieving department goals and OKRs
Knowledge, Skills, and Abilities
- Highly organized individual who can coordinate several senior stakeholders both internally and externally.
- Track record of high achievement in Customer Success roles, including positive expansion and retention metrics.
- Natural rapport builder and effective communicator with a passion for driving positive changes and providing first-class service delivery to customers.
- Strong prioritization skills to balance internal projects and act as an escalation point for team and customer concerns.
- Ability to work well with internal teams, balancing team and customer success with company needs and opportunities.
Required Education and Experience
- Proven Customer Success management background with a minimum of 4 years' experience in the SaaS industry.
- Proven experience managing customers across Enterprise segments
- Demonstrated success in the achievement of departmental goals.
- Track record of high achievement in Customer Success roles, including positive expansion and retention metrics.
Preferred Education and Experience
- Prior experience in the rebate or supply chain industry.
- Familiarity with Enable’s offerings and customer base.
- Advanced training or certifications in Customer Success or related fields
Travel
- Occasional travel may be required to meet with customers or attend company events
Job Title
- Once hired this person will have the title Customer Success Manager
Total Rewards:
At Enable, we’re committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Paid Time Off: Ample days off + 8 bank holidays
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Private Health Insurance: Health and life coverage for you and your family
Electric Vehicle Scheme: Drive green with our EV program
Lucrative Bonus Plan:Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks:
Free Food: Complimentary meals, snacks, and drinks on-site in our global offices
Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.