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Experienced Implementation Analyst
Enable
IT
Stratford-upon-Avon CV37, UK
Posted on May 9, 2025
Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
As an Experienced Implementation Analyst, you will be a member of our Customer Success (CS) department. You will work as part of an implementation team, alongside a team of skilled Implementation Analysts and Project Managers to deliver value to our customers through Enable’s software. A key element of your role will be identifying the requirements of customers and owning the configuration of solutions that fulfill these requirements. This will include delivering training to customers, validating data, and providing ongoing support for the software once it has been adopted by customers. You will lead the delivery of projects for Small Medium Business (SMB) and be a key member of the project team working with mid-market and enterprise customers.
Duties and Responsibilities
- Lead the implementation, onboarding, and adoption of Mid-Market customers, including discovery, design, configuration, testing, validation, and go-live phases of the project.
- Drive implementation milestones by planning and executing tasks, being accountable for successful project completion.
- Lead Customer Success (CS) initiatives with management support, sharing expertise and mentoring team members in specific areas.
- Enhance the quality of workshops and demos within your sub-team and independently expand your product knowledge.
- Understand customers’ change processes and apply Enable’s methodology effectively to achieve successful outcomes.
- Efficiently manage customer escalations, following company policies and procedures.
- Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
- Regularly update internal tools and project plans such as GuideCx.
- Expertly handle internal and external communications related to implementations and other initiatives.
- Mentor and offer constructive feedback to team members to support their career development.
Knowledge, Skills, and Abilities
- Proven background in Customer Success and/or Implementation within a SaaS organization.
- 1-2 years of related experience.
- Strong problem-solving skills with prompt issue identification.
- Ability to run training and onboarding for new team members.
- Track record in managing SMB customer implementations.
- Demonstrated project management competence.
- Skillful in building relationships with customers and identifying expansion opportunities.
- Experience handling large data sets and extracting relevant insights. (Desirable, but not necessary: confidence using Python, SQL, or similar to quickly draw insights or manipulate data.)
- Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution.
- Ability to understand the terms of complex trading arrangements.
- Capacity to drive process improvements for successful customer implementations.
- A proactive attitude to identify other areas to support across the team.
Required Education and Experience
- Proven background in Customer Success within a SaaS organization.
- 1-2 years of related experience.
Preferred Education and Experience
- Experience handling large data sets and extracting relevant insights.
- Confidence using Python, SQL, or similar tools to quickly draw insights or manipulate data.
- Familiarity with Fintech SaaS solutions and complex trading arrangements.
Supervisory Responsibilities
- Mentor team members and provide constructive feedback to support their career development.
Job Title
- Once hired this person will have the job title Experienced Implementation Analyst
Total Rewards:
At Enable, we’re committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Paid Time Off: Ample days off + 8 bank holidays
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Private Health Insurance: Health and life coverage for you and your family
Electric Vehicle Scheme: Drive green with our EV program
Lucrative Bonus Plan:Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks:
Free Food: Complimentary meals, snacks, and drinks on-site in our global offices
Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.