Empower the Individual Through Crypto
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.
At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice — our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.
The Department: Institutional Support
Our Institutional Support team is a group of highly talented and dynamic contributors. Each individual ensures that our clients have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages inbound service requests and communications with institutional clients, and are increasingly contributing to outbound communications. While their main focus is institutional clients, the team is responsible for overseeing documentation, training and product improvement for the entire support organization.
The Role: Associate, Institutional Support
At Gemini, our Institutional Support Associates play a pivotal role in the dynamic and ever-changing landscape of the cryptocurrency industry. They are dedicated to upholding exceptional service standards, promptly addressing customer inquiries, and ensuring overall customer satisfaction. We are seeking an exceptional individual who is driven, self-motivated, and possesses excellent interpersonal skills. The ideal candidate is highly organized, detail-oriented, proactive, and eager to contribute effectively from day one. This is a remarkable opportunity to make a tangible difference in an exhilarating and rapidly expanding company.
Salary Range: The base salary range for this role is between $66,000 - $84,000 in New York City, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.