Senior Associate, Custody Operations



New York, NY, USA
Posted on Thursday, May 23, 2024

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Crypto Core (Custody Operations)

The Custody Operations Team at Gemini is a thought leader in the digital asset custody space. Our mandate is to grant the utmost security to our clients while still allowing them to have the liquidity and trading opportunities necessary to be nimble within this nascent asset class. Our innovative custody system provides our clients with a best-in-class financial institution experience.

The Role: Senior Associate, Custody Operations

Our team is looking for a motivated professional to support our rapidly growing business. In this role, you will support our Custody Operations team in executing the day-to-day maintenance of our custody solution. The ideal candidate will communicate and collaborate cross-organizationally with various departments in the company to ensure that our clients’ assets are secure and that their liquidity needs are being met.


  • Coordinate and execute the company’s daily custody operations. This will include daily trips to various secured facilities. The candidate must be able to consistently ensure the end-to-end operations process requirements are met;
  • Aid in the management of custody infrastructure, new asset support, and system upgrades, which will include interactions with various Operations, Engineering, Risk, and Business Development teams;
  • Manage the company’s inventory of hardware and some software used to custody Digital Assets;
  • Assist in responses to due diligence requests from the company’s prospective and existing clients, regulators, and insurers;
  • Perform data analysis to gather, filter, analyze, and report on that data (this will include applying SQL to transform data);
  • Support the team’s data and reporting efforts for the company’s management team and risk committees;
  • Assist digital asset movement efforts by monitoring various wallet balances, including balances required for regulatory reserves and the allocation of balances between platforms within the company’s custody infrastructure. The candidate must demonstrate proficiency in the company’s digital asset liquidity requirements for regulatory, security, and customer needs and provide suggestions on digital asset management;
  • Participate in disaster recovery scenarios to validate physical and digital operations
  • Take metrics-first approach where we make data-informed decisions; and
  • Support various other custody operations initiatives (e.g., identifying and fixing how we troubleshoot deposits or withdrawals).
  • Independently drives outcomes by improving clarity in ambiguous projects
  • Deliver and execute work with clearly developed plan that also enables stakeholders to execute
  • Leads cross-functional efforts in execution and clearly communicates expected and achieved outcomes
  • Manage initiatives to improve team efficiencies and standardization (e.g., written procedures and policy development)
  • Support Gemini's digital asset reconciliation processes, including preparation of reconciliation reports and investigation and resolution of identified variances
  • As needed, communicates with customers to resolve technical operational issues
  • Support on-call efforts through being responsive and available 24/7/365
  • Willingness and ability to work on holidays (non-remote)

Minimum Qualifications:

  • Bachelor’s degree or Military experience with honorable service
  • 4+ years’ experience in a professional work environment
  • Based in New York City
  • Meticulous attention to detail
  • Strong project execution and/or management skills (setting goals, milestones, timelines and driving execution accordingly)
  • Experience with data analysis
  • Experience with SQL or databases
  • Willingness to support on-call team
  • Willingness to travel and work in various locations and environments with limited notice

Preferred Qualifications:

  • Strong logistics and calendar management skills
  • 5+ years’ experience in a professional work environment
  • Strong organizational and time management skills; ability to manage tight deadlines and responsibilities effectively; ability to multitask and work successfully under pressure; ability to communicate and collaborate with all organizational departments and levels ; ability to articulate plan with defined problems and definition of done, and execute
  • Previous experience in an operational role
  • Willingness to take on new challenges, responsibilities, and assignments
  • Evidence of strong independent planning and execution
  • Desire to work within a diverse, collaborative, and driven professional environment
It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive starting salary
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off

Salary Range: The base salary range for this role is between $95,000 - $119,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.