Technical Implementation Manager

Inspirit

Inspirit

IT
Posted on Wednesday, February 28, 2024

Technical Implementation Manager

Inspirit is seeking to hire an exceptional Technical Implementation Manager to join our team!

About

At Inspirit, we build experiential learning tools that transform K12 education.
Product: Inspirit is an Innovative content provider for middle and high school students. We currently have innovative experiences in STEM (math and science), career discovery, and career training content accessible in virtual reality, augmented reality, and on the web.
Growth: Our founders started Inspirit while doing research in VR & education at Stanford University and Georgia Tech, and have grown Inspirit into a community of 300K+ students and teachers in the last 12 months alone.
Awards: Inspirit has been recognized in multiple venues as the leader in immersive XR STEM education: The team has won the SXSW EDU Launch Award, made it to the top 10 in the ASU GSV international GSV Cup, and been nominated to the Forbes Under 30 2022 List in Education.
Team: Built by former K12 educators, designers, and researchers, and backed by investors & advisors like Jerry Yang (Yahoo co-founder), Esther Wojcicki (California teacher of the year), Ram Shriram (first investor in Google and Amazon), Jeremy Bailenson (founder of the Stanford VR Lab), co-founders and early members at Oculus, Duolingo, Pear Deck, Kahoot, Springboard, and more, Inspirit aims to build inspiring learning tools for all students around the globe.

What will you do?

The Technical Implementation Manager will be a critical member of our team, responsible for the technical onboarding of new customers, managing and issuing content licenses, overseeing inventory and fulfillment, and ensuring all implementations adhere to school IT systems and data privacy standards. This role is perfect for someone who is passionate about education technology, has a strong technical background, and excels in a fast-paced, collaborative environment.
Lead the technical onboarding process for new school customers, including setting up VR devices, configuring mobile device management accounts, and ensuring a smooth and effective setup experience.
Issue, track, and manage content licenses in collaboration with content partners, ensuring all schools have the necessary access to our educational software.
Manage inventory and fulfillment for both customer and demo device fleets, ensuring devices are properly maintained, tracked, and ready for deployment.
Collaborate with school IT departments to ensure our solutions integrate seamlessly with existing systems and comply with all school data privacy agreements and best practices.
Provide ongoing support to schools, addressing any technical issues and ensuring they maximize the value of our products.
Work closely with the customer success, product, and sales teams to provide feedback from the field and contribute to the continuous improvement of our products and processes.
Manage and maintain relationships with technology partners and vendors, ensuring seamless integrations and timely resolution of issues.
Develop and maintain comprehensive technical resources and documentation for internal and customer support teams, ensuring accuracy, compliance, and effective troubleshooting.

Qualifications

Bachelor's degree in Information Technology, Education Technology, Business Administration, or related field.
3+ years of experience in technical support, IT operations, or a similar role, preferably in an educational setting.
Strong understanding of school IT systems, mobile device management, and educational software platforms.
Familiarity with school data privacy requirements and best practices.
Excellent organizational skills and ability to manage multiple projects simultaneously.
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Problem-solving mindset with a strong attention to detail.

Benefits

100% Remote workplace
Top tier heath, dental, and vision benefits
401k with up to 4% employer match
Unlimited PTO
Employee Assistance Program
...and more!
We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities. We highly encourage applications from women and gender minorities.