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Account Manager, SaaS Customer Success

Interplay Learning

Interplay Learning

This job is no longer accepting applications

See open jobs at Interplay Learning.See open jobs similar to "Account Manager, SaaS Customer Success" Sierra Ventures.
Customer Service, Sales & Business Development
United States · Remote
USD 70k-75k / year + Equity
Posted on Jul 2, 2025

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition:

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Position: Customer Success Account Manager, Commercial & Industrial MidMarket

As a Customer Success Account Manager for our Commercial & Industrial Mid-Market segment, you’ll be the primary point of contact for 50–70 customers, driving adoption, retention, and growth. You'll guide accounts from onboarding through renewal and expansion, ensuring they realize the full value of our skilled trades training platform. This role blends customer success and account management—ideal for someone with 2+ years of experience owning a book of business and leading both strategic engagement and revenue outcomes. You are someone who thrives in a dynamic environment and enjoys combining product expertise, relationship building, and growth strategy.

Why this position:

  • Meaningful, impactful work
  • Mission-driven company
  • Career development in a dynamic, high growth environment
  • Passionate, collaborative team
  • Innovative product - EdTech, VR, AI

What you’ll do:

  • Build and manage strong customer relationships, serving as the primary post-sales point of contact and trusted advisor.

  • Lead onboarding and training efforts to ensure successful implementation and early adoption of the platform.

  • Drive product usage and value realization by monitoring engagement, providing best practices, and conducting strategic business reviews.

  • Act as the customer advocate, coordinating cross-functionally to resolve issues, gather feedback, and influence product improvements.

  • Manage renewals and identify growth opportunities, proactively securing contract extensions and collaborating on upsell and cross-sell efforts.

Who you are:

  • Takes Ownership - acts like a CEO of your own book of business, and approaches it with curiosity, proactiveness, and resourcefulness.
  • Coachable - brings a life long learning mindset.
  • Collaborative Team Player - eager to learn from their teammates, and contribute to the team.
  • Exceptional Communicator and presenter, able to engage effectively at all levels, including C-suite executives.
  • Technical Acumen - comfortable with leveraging AI (examples include ChatGPT, Perplexity, Gemini), technical tools, and SaaS products, to optimize efficiency. You will work with CRMs and Customer Success software such as Salesforce and Churn Zero.
  • Time & Task Management - highly organized with the ability to manage multiple priorities and deadlines.
  • Problem Solving - comfortable in ambiguous situations where you use data and experiences to be customer-centric and solution-oriented when issues arise.

Requirements:

  • 2+ years of experience in a customer-facing Account Management type role in the SaaS world.
  • Proven experience managing a book of business with responsibilities that range from onboarding to account management to renewals.
  • Familiar with Education Technology (EdTech) and/or online training is a plus.
  • Proven experience with AI application and strategies.
  • Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.
  • We will ask you to record a video intro for the hiring team if your application looks like a potential match. We will review your application and notify you first. Then instructions will be sent.

Please note: Interplay conducts background checks after extending offers of employment. These screenings are performed by third-party specialists. All roles require I-9 verification, E-Verify, a background check, and a drug and alcohol test (subject to applicable federal and individual state regulations). Additionally, depending on the position, candidates may undergo employment history verification, DMV record check, reference checks, education and credential verification, and a credit history review.

Pay: $70,000-$75,000 salary (based on experience) + eligible for a 10% annual bonus (based on team performance)

Why you'll love working with us (Benefits):

  • Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
  • Learning & growth – Annual learning reimbursement.
  • Family-friendly policies – Support for work-life balance.
  • Generous time off – 3 weeks PTO, 1 week Winter Break, holidays, and sick days.
  • Comprehensive benefits – Medical, vision, dental, and 401(k) match.
  • Equity – Private Company Equity Options
  • Wellness – Mental and physical health resources and social events.

Join us and grow with a team that values you!

Diversity Statement

At Interplay Learning, diversity and inclusion are fundamental to who we are and how we operate our business. We’re building a diverse workforce that cultivates and supports all individuals for the betterment of each other, our company, and our customers. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. Interplay Learning commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Interplay Learning is an equal opportunity employer and welcomes everyone to our team. If you need any reasonable accommodation at any point in the application or interview process, please let us know.

Equal Employment Opportunity

Interplay Learning is committed to providing equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.

As a federal contractor, Interplay Learning takes affirmative action to employ and advance employment of individuals with disabilities and protected veterans.

Interplay Learning does not discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.

Drug Testing & Background Testing

The company conducts background checks after extending offers of employment. These screenings are performed by third-party specialists. All roles require I-9 verification, E-Verify, a background check, and a drug and alcohol test. Additionally, depending on the position, candidates may undergo employment history verification, DMV record check, reference checks, education and credential verification, and a credit history review.

This job is no longer accepting applications

See open jobs at Interplay Learning.See open jobs similar to "Account Manager, SaaS Customer Success" Sierra Ventures.
See more open positions at Interplay Learning
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