Account Manager, Client Success

K4Connect

K4Connect

Customer Service, Sales & Business Development
Morrisville, NC, USA
Posted on Friday, May 3, 2024

Job Title: Account Manager

Company: K4Connect

Location: Morrisville, NC

K4Connect is the leading provider of innovative technology solutions that empower senior living communities by streamlining staff operations and enhancing quality of life for residents. Providing cutting-edge technology, we strive to create intuitive and integrated solutions that optimize care delivery, promote operational efficiency, foster community engagement, and enrich the lives of both caregivers and residents. Supported by prominent investors, including Intel Capital, AXA Ventures Partners, Ziegler Investment Bank, Forte Ventures, Topmark Partners, and Bryce Catalyst, K4Connect is looking for an account manager to accelerate our client success efforts.

Position Overview: We are seeking a motivated and experienced Client Success Account Manager to join our team at K4Connect. The Client Success Account Manager will be responsible for managing existing accounts, with a focus on upselling, contract renewals, and ensuring customer satisfaction. The ideal candidate will have a strong sales background, excellent communication skills, and have a proven track record of achieving sales targets and KPIs.

Key Responsibilities:

  1. Build Relationships - Foster and cultivate strong relationships with existing customers, serving as the main point of contact for all account related matters.

  2. Upsell - Identify opportunities for upsell and cross-sell of additional products and services to promote continued success for the client and drive revenue.

  3. Retention and Renewals - Develop account plans to meet various sales targets such as contract renewals and expansion opportunities.

  4. Analyze Data - Regularly analyze adoption, account health, NPS, and other metrics to gauge client usage and find ways to deliver added value to customers.

  5. Collaboration - Work closely with the VP of Client Success and collaborate cross functionally with internal teams such as sales, marketing, and product to ensure client needs are met and issues are resolved promptly.

  6. Be a self-starter - Anticipate next steps with clients by conducting regular business reviews to improve performance, gather feedback, and identify areas for improvement. Stay in the loop on industry trends, market developments, and competitors.

  7. Organization - Bounce between multiple high priorities at once, stay organized and keep track of account health through daily use of the designated CRM system.

Qualifications:

  • Bachelor's degree in Business Administration, Sales, Marketing, or related field.

  • 5+ years of experience in customer success, sales, or account management, preferably in the technology, healthcare or senior living industry.

  • Proven track record of achieving targets and KPIs, with a focus on customer retention and satisfaction.

  • Strong communication, negotiation, and relationship-building skills.

  • Ability to work independently and prioritize tasks in a fast-paced environment.

  • Experience with CRM systems and sales analytics tools.

  • Knowledge of the senior living or healthcare industry is a plus.

  • Experience working with a startup is a plus.

Why Join Us?: At K4Connect, you'll have the opportunity to work at the forefront of technology innovation and make a meaningful difference in the lives of others. We offer a collaborative and inclusive work environment, competitive compensation and benefits, stock options, unlimited PTO, and opportunities for professional growth and development. Join our mission in enabling the digital transformation of senior living communities to benefit the quality of care that caregivers can provide to their residents. Apply now and be part of our exciting journey!

How to Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to recruitment@k4connect.com. Please include "Client Success Account Manager Application" in the subject line. We look forward to hearing from you!