Customer Success Engineer



Customer Service, Sales & Business Development
Cincinnati, OH, USA
Posted on Tuesday, May 28, 2024

About Pantomath

Pantomath is a data pipeline observability and traceability platform, revolutionizing the way enterprises automate their modern data stack. In today’s digital age, organizations are continuously striving to be more data-driven, relying on dashboards, analytics, and data pipelines to gain visibility into their operations. The underlying complexity of stringing together various data sources and applications means there are many places in the data stack where something can break, leading to poor business decisions and lack of trust in data as an organization. Pantomath enables its customers to drive data reliability and trust in data, ensuring operational stability and data trustworthiness across complex data ecosystems.

The company was founded by Somesh Saxena in 2022, formerly serving as the Head of Data & Analytics at GE Aerospace. Pantomath’s customers include several F500s and is VC backed by Sierra Ventures, Bowery Capital, and Epic Ventures.

Your Role

Reporting to the Vice President of Customer Experience, the successful candidate will be an important member of our field engineering team, playing a crucial role in ensuring the success and satisfaction of our clients by providing technical expertise, proactive support, and personalized solutions related to Pantomath product implementations. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences utilizing your extensive comprehension of modern data environments.


  • Serve as the primary technical point of contact for clients, building strong relationships and understanding their unique business and technical needs and objectives.

  • Collaborate closely with Sales, Engineering, Support and Customer Success teams to ensure seamless onboarding, implementation, and ongoing support for clients.

  • Proactively identify and address potential technical issues or challenges faced by clients, providing timely and effective solutions to drive customer satisfaction and retention.

  • Serve as a trusted advisor to clients, offering strategic guidance and recommendations to help them maximize the value of our products and to achieve their business goals.

  • Advocate for client needs internally, working closely with Engineering teams to prioritize enhancements and new features based on customer requirements.

  • Maintain accurate records of client interactions, issues, and resolutions using CRM and support systems.

  • Stay up to date with product updates, industry trends, and best practices to continuously improve our implementation and customer success strategies.

Required Qualifications

  • 10 years of experience in a customer-facing role, preferably in technical support, customer success engineering, or related field engineering role.

  • Strong technical background with proficiency in databases, cloud data technologies, and IT infrastructure.

  • Excellent communication skills, with the ability to articulate technical concepts clearly and effectively to both technical and non-technical audiences.

  • Proven record of accomplishment building and maintaining strong relationships with clients, understanding their needs, and driving customer satisfaction and loyalty.

  • Strong problem-solving and troubleshooting skills, with the ability to quickly diagnose and resolve technical issues.

  • Highly organized with excellent time management and prioritization skills, able to manage multiple clients and tasks simultaneously.

  • Team player with a positive attitude, empathy, and a genuine passion for helping customers succeed.

  • Bachelor’s degree, preferably in Computer Science, Engineering, Business Administration, or a related field. Relevant certifications and experience in industry are a plus.

Desired Qualifications

  • Extensive hands-on experience and comprehension of connectors and related technologies.

  • Deep knowledge of cloud-based and on-premises database systems, catalogs, APIs, and related inner workings.

  • Experience with data catalogs, data pipelines, lineage and mechanisms that drive the technical metadata facilitating their comprehension and usage.


Medical Coverage, Dental Coverage, Vision Coverage, Competitive Compensation, Top-Tier Hardware and Software, and the experience of working at one of the country’s fastest growing startups.

Please Note

Pantomath is an Equal Opportunity Employer. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them. Employment at Pantomath is contingent upon satisfactory proof of employee's right to work in the U.S., as required by law and upon completion of a pre-employment screening and; Employment at Pantomath is considered "at will," meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.