Phenom
Phenom Intro:
Phenom is an AI-powered Talent Experience Platform dedicated to helping a billion people find the right work. As a product-based HR tech company, Phenom provides AI-driven solutions to attract, engage, and retain talent. Their platform enhances hiring efficiency through automation, machine learning, and data-driven personalization, benefiting candidates, recruiters, employees, and managers.
Headquartered in Pennsylvania and founded in 2010, Phenom has grown into a global organization with over 1,500 employees and offices in six countries. Serving industries like healthcare, retail, and technology, Phenom offers AI-driven career sites, recruitment marketing, chatbot-assisted interactions, and workforce development solutions. As an HR tech unicorn, Phenom is committed to innovation, creating seamless talent management experiences for enterprises worldwide.
Description:
Phenom in its quest to provide great customer experience are looking to build a diverse, creative and highly collaborative team across the world for our global customers. We are passionate of the products we build and guide our customers to success. Our team is constantly evolving, highly adaptable and challenging ourselves to innovate and excel.
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
What You'll Do:
What You've Done:
What we need to have in this role:
Benefits:
● We want you to be your best self and to pursue your passions!
● Health and wellness benefits/programs to support holistic employee health
● Flexible hours and working schedules, as well as parental leave for new parents
● Growing organization with career pathing and development opportunities
● Tons of perks and extras in every location for all Phenoms!
Diversity, Equity, & Inclusion:
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
Shifts:
We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements)
● AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time)
● EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time
● APAC hours - 5.30 AM IST onwards
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Benefits
We want you to be your best self and to pursue your passions!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!