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Community Engineer
Phenom
Other Engineering
Ambler, PA, USA
USD 65k-70k / year
Posted on Jul 26, 2025
Job Requirements
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
We’re looking for a curious, tech-savvy, and collaborative Community Engineer to support the ongoing development and optimization of our customer community. This entry-level role is perfect for recent graduates with a background in computer science, software engineering, or data analytics who are eager to make an impact in a customer-facing environment.
As the Community Engineer, you’ll work closely with our Community Manager to enhance the user experience across our forums, events, and knowledge base—focusing on platform improvements, integrations, data tracking, and backend support. You’ll help us scale and evolve our community using smart, sustainable engineering practices.
What You'll Do
Platform & Backend Support
- Provide technical support for our community platform (e.g., Salesforce Experience Cloud, Khoros, or equivalent)
- Assist in maintaining and improving the community infrastructure, including workflows, automation, and integrations
Data & Reporting
- Build and maintain dashboards that track user engagement, page traffic, and key community metrics
- Partner with the Community Manager to analyze user behavior and provide insights that drive community growth
Content Infrastructure & Development
- Implement tagging, search optimization, and categorization improvements to enhance knowledge base discoverability
- Support content lifecycle automation (e.g., flagging outdated articles, triggering review reminders)
Loyalty & Gamification Support
- Help implement technical logic to award loyalty points for community actions (e.g., posting, attending events, completing tasks)
- Support the integration of the community with our loyalty platform (e.g., via APIs or data syncs)
Troubleshooting & QA
- Assist in identifying and resolving bugs or user experience issues within the community platform
- Conduct QA testing for new features or enhancements before release
What You've Done
- Bachelor’s degree in Computer Science, Software Engineering, Data Science, or a related technical field
- Strong foundation in coding (e.g., Python, JavaScript, HTML/CSS, or Salesforce Apex/LWC)
- Comfortable working with APIs, databases, and basic system integrations
- Familiarity with analytics tools (e.g., Google Analytics, SQL, or Salesforce reports)
- Excellent problem-solving skills and attention to detail
- Strong communication and collaboration abilities—especially with non-technical teammates
- Experience working with Salesforce Experience Cloud, Snowflake, ServiceNow, or Higher Logic Vanilla
- Exposure to marketing automation, loyalty programs, or gamification concepts
Benefits
We want you to be your best self and to pursue your passions!
- Benefits/programs to support holistic employee health
- Flexible hours and working schedules
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Salary
- Expected salary range $65,000-$70,000
Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
#LI-JM1