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Technical writer
Phenom
Marketing & Communications, IT
Hyderabad, Telangana, India
Posted on Aug 6, 2025
Job Requirements
Phenom Intro:
Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
As the Technical Writer at Phenom People, you will play a crucial role in creating and maintaining high-quality technical documentation for our products. You will work closely with our Product team to understand the features and functionalities of our products and translate them into user-friendly and easy-to-understand documentation. You will also collaborate with our Engineering and QA teams to gather information and ensure accuracy and completeness of the documentation.
What You’ll Do:
- Create and maintain technical documentation for our products, including user guides, release notes, API documentation, and other technical documents
- Collaborate with cross-functional teams to gather information and ensure accuracy and completeness of the documentation
- Ensure that all documentation is written in a clear and concise manner, following our style and branding guidelines
- Continuously improve and update existing documentation based on user feedback and product updates
- Conducting usability testing to ensure that the documentation is effective.
- Work closely with the Product team to understand new features and functionalities and translate them into user-friendly documentation
- Plan, schedule, and track documentation work to meet product release dates and customer deliverables.
- Manage multiple documentation projects simultaneously and meet tight deadlines
- Conduct research and gather information from various sources to ensure accuracy and completeness of the documentation
- Implement SEO and content optimization strategies to improve the visibility and accessibility of our documentation
- Mentor and train junior technical writers in the team
- Stay updated with industry trends and best practices in technical writing and implement them in our documentation process.
What You've Done:
- Bachelor's degree in English, Communications, or a related field
- Minimum of 6 years of experience in technical writing, preferably in the software/technology industry
- Excellent written and verbal communication skills
- Strong attention to detail and ability to work independently
- Experience with Agile development methodologies
- Familiarity with HTML, CSS, and JavaScript
- Ability to understand complex technical concepts and translate them into user-friendly documentation
- Experience with creating user guides, release notes, API documentation, and other technical documents
- Knowledge of SEO and content optimization
- Ability to work in a fast-paced and dynamic environment
- Should be aware of the DITA XML, Topic-based writing, and Organizational standard guidelines.
- Strong project management skills
- Experience with content management systems and version control tools
- A portfolio of previous technical writing work is a plus
Benefits:
We want you to be your best self and to pursue your passions!
- Health and wellness benefits/programs to support holistic employee health
- Flexible hours and working schedules, as well as parental leave for new parents
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere