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Knowledge Manager - Documentation
Phenom
Ambler, PA, USA
USD 95k-105k / year
Posted on Aug 10, 2025
Job Requirements
Job Requirements
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Unleash Your Expertise as a Knowledge Manager, Documentation!
Are you a meticulous professional with a passion for transforming complex information into clear, accessible, and user-friendly documentation? Do you thrive in a dynamic environment where your skills in technical writing and knowledge management can empower users and drive product adoption? If so, we invite you to join our forward-thinking Knowledge Management team and play a pivotal role in creating a best-in-class knowledge base.
We're dedicated to equipping our users with comprehensive and accessible product knowledge. We're seeking a Knowledge Manager who is not only meticulous about quality but also possesses an insatiable drive to organize, maintain, and optimize our documentation to ensure our users find what they need, when they need it.
About the Opportunity
Reporting to the Director of Knowledge Management, this role is a unique opportunity to lead the rapid creation, review, and iteration of engaging and accurate documentation for our diverse customer base and internal teams. You will be instrumental in translating intricate product features into crystal-clear, concise, and actionable articles within our knowledge base, which is managed in a knowledge repository such as Vanilla, and through other communication channels.
The ideal candidate will flourish in a fast-paced, agile environment, demonstrate a deep understanding of information architecture, and possess the agility to adapt quickly to evolving product functionalities, ensuring the delivery of timely and impactful documentation. We are looking for a professional with 3-6 years of experience in technical writing, content management, or a related field, with a proven track record of managing a large-scale knowledge base.
Key Responsibilities
- Strategic Documentation Development: Spearhead the design, development, and maintenance of highly effective documentation, including knowledge base articles, quick reference guides, and other support materials.
- Knowledge Base Management: Own the day-to-day management of our knowledge base, utilizing a knowledge repository such as Vanilla. This includes organizing, tagging, and structuring content to ensure a seamless and intuitive user experience.
- Agile Content Innovation: Collaborate seamlessly with product teams and subject matter experts in an agile framework to swiftly comprehend new features and product updates. Transform complex product information into accessible, user-friendly documentation, ensuring our knowledge base evolves as quickly as the product itself.
- Information Architecture & Organization: Design, update, and optimize the structure of our knowledge base to provide contextual support and drive immediate feature adoption with logical, easy-to-navigate content.
- Meticulous Content Management & Optimization: Proactively maintain and update existing documentation to accurately reflect product changes, ensuring accuracy, relevance, and consistency across all resources.
- Continuous Improvement through Feedback: Actively solicit and integrate feedback from users and stakeholders to continuously elevate the quality and effectiveness of our documentation.
- Performance Metrics & Strategic Enhancement: Contribute to the analysis of user metrics and feedback to identify areas for improvement and propose innovative solutions that enhance the overall user experience and product adoption.
Cross-Functional Collaboration & Communication
- Partner with Product Teams: Partner effectively with product managers and other product team members to gather essential information, validate content, and ensure seamless alignment across all knowledge touchpoints.
- Collaborate with Technical Writers: Work closely with technical writers to ensure consistent messaging and a cohesive user journey from in-app guidance to detailed documentation.
- Support Learning Initiatives: As a key member of the Knowledge Management team, you'll support webinars and other learning initiatives as needed.
- Manage Release Notes: Drive the release note creation and publishing process, ensuring all new features and updates are communicated clearly and on time to our user base.
Benefits
We want you to be your best self and to pursue your passions!
- Benefits/programs to support holistic employee health
- Flexible hours and working schedules
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Salary
- Expected salary range $95,000 - $105,000
Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
If you're ready to revolutionize the learning experience with the power of AI, we encourage you to apply!
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