Customer Success Engineer



Customer Service, Sales & Business Development
San Francisco, CA, USA
Posted on Saturday, June 3, 2023
Looking to quickly expand your skills across the data stack from platform to data engineering to business intelligence? Seeking a technical role that actually works with customers on real-world challenges where you get to see the fruits of your labor? Like to learn on the fly and fashion yourself a MacGyver that can fix any problem?
If you answered yes to any of the above, Rill Data is hiring for a Customer Success Engineer that will interest you and push your horizons with bleeding edge technology. Also, the CS Engineer role also has multiple career paths:
* If you have a commercial itch, the natural path is to a Technical Account Manager role.
* More interested in management? You’ll be our first hire to potentially grow the team.
* Technically inclined? This role collaborates frequently with product and data engineering for other avenues as well.

Why Rill?

  • Solve real problems: Data engineers, analysts and business stakeholders need tools to transform and collaborate on data in real-time. Rill solves this challenge with effortless data transformation and radically simple metrics dashboards - data lake to KPI in minutes.
  • Build on considerable traction: Even as an early-stage company, Rill already has multi-million ARR, investor backing, and excellent customer retention.
  • Join an inclusive culture: You’ll join a team that is open, works smart, and has fun -- with ample space to make your mark.

Key Responsibilities

  • Deliver an outstanding customer experience
  • First-line support for Rill’s Enterprise customers including suggesting data model enhancements, triaging pipeline issues, and dashboard admin updates
  • Support Rill’s CS Lead with Enterprise customer onboarding
  • Maintain Rill’s documentation and find opportunities to reduce customer friction
  • Become a voice-of-the-customer for CS, Product and Engineering
  • Monitor customer health and identifying account risk
  • Organize and prioritize Rill customer feedback based on business value, quick-wins and product gaps

Must Haves

  • 2-4 years of experience in a technical data role
  • Above average to Expert SQL knowledge
  • Familiarity and interest in cloud data warehouses/data lakes (Snowflake, BigQuery, Redshift, Databricks) and cloud storage (s3/GCS)
  • Working knowledge of Github and understanding of code artifacts
  • Basic Unix commands
  • Previous start-up experience, preferably in a technical role with customer responsibilities
  • Willing to sweat the small stuff, eager to be responsive, and desire to think strategically

Nice to Have

  • Experience with Business Intelligence tools (Looker, Tableau, PowerBI, Mode, Superset)
  • Experience with CRM tools (Salesforce, Outreach, Zendesk)
  • Experience with OLAP databases (Druid, Pinot, Clickhouse)
About Rill
Rill is a cloud service for operational analytics. While digitally-transformed businesses have unleashed a new class of real-time, event-based data from their products, few BI applications have caught up with this reality. Rill’s service connects with cloud data wherever it lives, requires zero tuning, and enables BI applications to be blazingly fast. For a more thoughtful point of view on the application of our technology, you can check out this article from our CEO.
Contact Us
If you’re interested in this role, please send us a note at
We believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. We are proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please let us know.