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Field Engineer
Rill
Software Engineering
Remote
Posted on Oct 19, 2024
We are looking for a Field Engineer to join our growing team. Reporting directly to the Head of Commercial, you will provide vital technical support to customers, helping them maximize the value of our solutions. As a Field Engineer, you will work closely with both the sales and engineering teams to ensure smooth product adoption and customer satisfaction.
Key Responsibilities
- Provide technical support to customers during and after the sales process.
- Assist with customer onboarding, ensuring a smooth transition from sale to implementation.
- Collaborate with the Commercial to address customer inquiries and resolve technical issues.
- Act as a technical liaison between customers and internal teams, ensuring customer feedback is communicated.
- Participate in technical demonstrations and help answer technical questions during sales engagements.
- Stay current on product features, capabilities, and best practices to offer support.
Qualifications
- 2+ years of experience in a field engineering or technical support role.
- Hands-on experience in a technical role leveraging SQL, Python, or Spark to build, operate and maintain data analytics solutions.
- AWS or Google Cloud familiarity.
- Strong communication skills, with the ability to work effectively with technical and non-technical audiences.
- Proven ability to troubleshoot and resolve technical issues in a customer-facing environment.
About Rill
Rill is the world’s fastest BI tool, designed from the ground up for real-time databases like DuckDB and ClickHouse. Our platform combines last-mile ETL, an in-memory database, and interactive dashboards into a full-stack solution that’s easy to deploy and manage. With a BI-as-code approach, Rill empowers developers to define and collaborate on metrics using SQL and YAML. Trusted by leading companies in e-commerce, digital marketing, and financial services, Rill provides the speed and scalability needed for operational analytics and partner-facing reporting.