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Sr. Field Engineer
Rill
Remote
Posted on Oct 19, 2024
We seek a highly skilled Sr. Field Engineer to join our team. This role is pivotal in supporting our pre- and post-sales processes, ensuring our prospects and customers have the technical resources they need to succeed. You will manage onboarding, provide expert technical support, and act as a critical liaison between our sales and engineering teams to deliver the best possible customer experience.
Key responsibilities
- Provide technical expertise during pre-sales engagements with prospects.
- Deliver post-sales support, ensuring seamless onboarding for new customers.
- Work closely with sales teams to understand customer needs and match them with technical solutions.
- Lead technical demonstrations and proof-of-concept (POC) evaluations.
- Offer strategic guidance and technical insights to prospects and customers during sales.
- Troubleshoot and resolve complex technical issues, working closely with internal teams.
- Maintain up-to-date knowledge of our product offerings and the overall market landscape.
- Act as the technical point of contact for prospects and customers to ensure their success.
Qualifications
- BA/BS in computer science, engineering, mathematics or related fields, or equivalent practical experience
- 5+ years of experience in field engineering, sales engineering, or similar roles.
- Experience in implementing analytics projects for large enterprisesStrong experience supporting sales teams and managing customer onboarding.
- Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- AWS, Google or Microsoft Cloud certification(s)
About Rill
Rill is the world’s fastest BI tool, designed from the ground up for real-time databases like DuckDB and ClickHouse. Our platform combines last-mile ETL, an in-memory database, and interactive dashboards into a full-stack solution that’s easy to deploy and manage. With a BI-as-code approach, Rill empowers developers to define and collaborate on metrics using SQL and YAML. Trusted by leading companies in e-commerce, digital marketing, and financial services, Rill provides the speed and scalability needed for operational analytics and partner-facing reporting.