Business Systems Admin (Salesforce, Gainsight)

Sisense

Sisense

Sales & Business Development
New York, NY, USA · Remote
Posted on Wednesday, May 22, 2024

SUPPORT PROCESS FOR OUR INTERNAL SALES STAKEHOLDERS

At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible.

Sisense’s mission is to ensure every employee who joins our company has the opportunity to do the best work of their career. As our Sales Business Analyst within the Global Business Systems team, you have the opportunity to influence the trajectory of Sisense’s overall business. You will partner with Account Development and Sales leaders to take on operational challenges within a fast growing organization. You will oversee and maintain Salesforce administration and configuration as it relates to Sales processes. In addition, you will manage ancillary Sales applications that interface with Salesforce.

WHY YOU SHOULD JOIN OUR BUSINESS SYSTEMS TEAM:

You’ll become part of a team passionate about being a leader in the BI market. This role offers a high-impact opportunity to drive business growth by working cross-functionally with diverse teams and key stakeholders throughout the organization.

Role Responsibilities:

  • Partner with Account Development. Customer Success, and Sales leaders to address and optimize operational workflows.
  • Administer, configure, and oversee Salesforce as it relates to sales processes.
  • Manage and enhance integration with ancillary Sales applications, particularly focusing on Gainsight to optimize customer success metrics.
  • Drive cross-functional processes within the Sales team, enhancing system functionalities and user experiences.

HOW YOU’LL RAMP:

By Day 30...

  • You will learn about the Sisense product.
  • You will have built relationships with people in the Account Development,Customer Success, Sales and Business Operations teams.
  • You will have an understanding of our internal operations processes and will start to employ them.
  • You will know the tech stack, what we’ve built in Salesforce, and have worked with your manager to develop a plan to train up on applications you are not yet familiar with.
  • You will understand the various roles and processes within the customer lifecycle.
  • You will have a strong understanding of the business needs and you’ll create a plan to stabilize and/or enhance our systems and processes.
  • You will work with diverse teams across time zones while acting as an interface between the business, rev ops, IT and the greater systems teams.

Day 60...

  • You will work on driving cross-functional and integrated processes within Sales, Customer Support and other departments
  • You will support all departments with day-to-day operations and requests.
  • You will have reviewed the backlog of requests for new projects and priorities and will have shipped many process enhancements.
  • You will establish a regular cadence of communications with stakeholders regarding new features, enhancements and changes to our tech stack.

Day 90...

  • You’ll assist the ongoing development of processes that improve sales and customer success team efficiency and ensure the best outcomes for our internal end users, as well as ensure accurate reporting around these processes.
  • You will drive discussions within the team and cross-functionally around how we can improve our day-to-day operations and be able to implement the changes that add the most value with a KPI driven approach.
  • You will have expanded your influence across the company, driving process and improvements where appropriate.
  • You will have supported the evaluation, design and architecture of the technology stack.

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • Demonstrated significant expertise in Gainsight, including designing and implementing customer health scores and usage analytics.
  • Obtained Salesforce Certified Administrator credentials (ADM 201 or 211) with at least 3 years of hands-on experience; Salesforce Lightning experience preferred.
  • Showcased proactive engagement in previous roles by identifying and implementing system and process improvements without prompting.
  • Managed multiple projects simultaneously, showcasing exceptional organizational skills and the ability to handle a fast-paced environment.
  • Strong proficiency in integrating Salesforce with other critical systems such as Outreach, RingLead, ZoomInfo, etc.
  • Excellent communication skills and capable of leading effective meetings and driving results.
  • You have rigorous attention to detail.
  • You can drive for results in a fast paced environment with a high sense of urgency.

About Sisense:

Sisense stands as a beacon of light in the embedded analytics landscape, recognized globally for pioneering solutions that infuse intelligence into every facet of business. As we continue on our journey and explore the vast opportunities of the API economy, we're positioning ourselves for unprecedented growth.

Our vision is bold and transformative: a future where analytics and insights underpin every decision, every process, and every interaction. Our team, an amalgamation of diverse perspectives and unique skills, is our secret weapon. At Sisense, we foster a culture of innovation, collaboration, and inclusivity, powering our relentless drive to redefine what's possible in the world of analytics.

Join us in this ambitious journey. This position offers more than a job; it's a chance to reshape the industry, redefine the future of analytics, and be a part of a team that's pushing boundaries. Let's shape the future of analytics together.

**USA Only

For roles in the US, Applicants must be authorized to work in the US as we are unable to provide employer sponsorship at this time.

CO Posting: The base pay range for candidates located in Colorado is $90,000-$110,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This position may be considered a promotional opportunity. The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in Colorado. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.

NYC and CA Posting: The base pay range for candidates located in New York City and California is $90,000-$110,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs.The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in New York City or California. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.