Business Analyst / Technical Project Manager



IT, Operations
são paulo, state of são paulo, brazil
Posted on Friday, June 7, 2024


Hi! This is Yalo! We are on a mission to bring conversational commerce to the world...

Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.

We know that traditional SAAS companies focus on first world problems... we don't! Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.

If you're looking for a place to make things happen, learn fast, and impact emerging markets in a way that hasn't been done before, look no further. 💫

Come Join us in our mission of improving billions of lives through the power of conversational commerce!

Your mission?

The mission of this role is to serve as a bridge between our clients and our technical teams, ensuring that the solutions we develop are not only aligned with the clients' business objectives but are also feasible and sustainable within the given constraints of time and budget.

This dual-role professional will manage the entire project lifecycle from initiation through to completion, incorporating business analysis to understand and translate client needs into actionable development plans, and project management to oversee the execution and delivery of these plans. The ultimate goal is to enhance customer satisfaction and drive our company's success by delivering solutions that meet or exceed client expectations.

What are the responsibilities for this role?

  • Customer Insight: Leads innovative product solutions grounded in a deep understanding of customer needs, helping customers see opportunities they might not readily see.
  • Product Delivery: Drive our customers' roadmaps through the ability to formulate data-driven decisions that lead to overcoming challenges and on-time delivery.
  • Project Delivery: Manage scope throughout the project duration. Maintain accurate program estimates, timelines, project plans, and status reports.
  • Cross-Functional Business Growth: Manage and navigate a complex business environment to foster tight partnerships with multi-disciplinary teams to deliver results for our customers.
  • Communication: Proactively communicate your plan and accomplishments with internal and external stakeholders, identifying risks and ensuring partnership alignment.
  • Initiate and work closely with partners across the organization and participate in cross-functional forums and workshops.
  • Identify and surface resourcing gaps that slow our momentum.
  • Stay updated on delivery methodologies and processes to ensure optimal operation.
  • Work with the internal Engineering, UX Design, and Product Management teams to understand the product and documentation requirements and the business context.
  • Produce high-quality documentation appropriate for an intended audience.

Job Requirements (Must have):

  • Bachelor's Degree in Software Engineering, or a related discipline.
  • +5 years of project management or business analyst experience in the tech industry.
  • +3 years of experience using agile frameworks.
  • +3 years of customer-facing experience.
  • Speaking and written fluency in Portuguese and English (Spanish will be considered a plus)

Desirable requirements (nice to have):

  • +3 years of leadership experience in managing cross-functional teams.
  • Full understanding of software development lifecycle best practices.
  • Drive cross-functional product-related projects.
  • Knowledge of AWS or Google Cloud
  • Hands-on experience in creating software

Soft skills that matter to us:

  • Excellent communication skills, both verbal and written.

What do we offer?

  • Unlimited PTO policy
  • Competitive rewards on the market range
  • Remote working is available (-+3 hours CT)
  • Flexible time (driven by results)
  • Start-up environment
  • International teamwork
  • You and nothing else limit your career here

We care,

We keep it simple,

We make it happen,

We strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.

At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.