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Support Agent
Yalochat
Customer Service
Guatemala
Posted on Jan 18, 2025
Join Yalo! 🌟
At Yalo, we provide companies with virtual sales assistants that enhance customer understanding, recommend products, and streamline sales through WhatsApp and other platforms. Join us in our mission to improve customer relationships and boost sales!
Job Summary 🧾
As a Support Agent, you will be the first point of contact for our customers, providing assistance and effectively resolving issues. Your main responsibility will be to ensure customer satisfaction through clear communication and efficient solutions.
Our Support Agent is detail-oriented and can listen actively to customers to process their concerns. Proactively researching the customer's issues and making the relevant connections with internal departments to provide clear and concise information and solutions.
It also can identify actionable insights and data for the business to ensure that the consumer's voices are internally heard.
The ideal fit for this role is a person with an outgoing personality, can handle difficult conversations, several situations, and events at the same time, while at all the time showing how important it is to provide a satisfactory service to the customer.
Responsibilities 🧠
- Provide assistance and resolve customer inquiries efficiently and courteously.
- Identify and resolve technical or service-related issues that customers may face.
- Maintain clear and effective communication with customers through the ticketing system.
- Record and document all interactions with customers, including details about problems and provided solutions.
- Follow up on issues to ensure they are resolved satisfactorily and in a timely manner.
- Handle customer complaints professionally and seek solutions to improve customer satisfaction.
- Stay updated on products, services, and company policies to provide accurate and up-to-date information to customers.
Job Requirements 💻
- 2+ years of experience in a similar position
- Experience using service desk platforms preferred as Jira, Service Now, or Zendesk.
- Experience providing customer service for SaaS companies.
- Strong verbal and written communication skills English and Spanish
- 2 year student of Computer Science, Information Systems, or related
- Availability to work evening shifts (PM) and weekends.
What do we offer?
- Unlimited PTO policy
- Competitive rewards on the market range
- Flexible hours driven by results
- International teamwork
- You and nothing else limit your career here
- Work-Personal Life Integration
We care,
We keep it simple,
We make it happen,
We strive for excellence
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.