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Key Account Strategy Director
Yalochat
Operations
Mexico City, Mexico
Posted on Mar 13, 2025
Join Yalo! 🌟
Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.
Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.
At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!
Job Summary 🧾
As a Key Account Strategy Director, you will be responsible for designing the strategy and executing a growth and innovation plan for our most important customers. You will lead a cross-functional team focused on delivering Yalo’s value proposition and helping our key customers reach their full potential. This will be achieved by working closely with our customers, understanding how we can better address their needs, driving innovation with our product team, and ensuring relentless execution.
Our Key Account Strategy Director is both a great strategist and an excellent executor, complemented by extraordinary stakeholder management skills. You will be laser-focused on adding true value to our customers and passionately driving the organization to fulfill our promise. You must be able to quickly understand the business needs of our key customers and translate them into actionable plans and product requirements for deployment within our organization. In this role, you will act as a strategic partner to our customers, helping them push their business forward and exceed their internal targets.
The ideal candidate for this role is an experienced professional with top-tier management consulting experience at the manager level, along with additional industry experience. You should have a proven track record of achieving and exceeding business targets, strong business acumen, and the ability to make data-driven decisions. Crafting strong narratives based on data should come naturally to you. You thrive in a fast-paced environment, are comfortable with uncertainty and ambiguity, and are driven by delivering results.
Responsibilities 🧠
- Design and lead the execution of the growth and expansion strategy for key customers.
- Ensure that we are measuring and delivering true incremental value to our key customers.
- Serve as the primary point of contact for top- and mid-level decision makers among our customers.
- Act as the central point of contact and coordination for cross-functional internal teams to ensure effective strategy execution.
- Lead the creation and execution of Joint Business Plans with our key customers, aligned with their business needs and internal targets.
- Navigate our key customers’ organizations to better understand product needs and translate those needs to our product team.
- Unlock growth opportunities within our key customers to help them reach their full potential.
Job Requirements 💻
- 5+ years of experience in management consulting plus industry experience.
- Experience managing complex engagements and/or projects focused on increasing business outputs (e.g., incremental sales, increased engagement, improved conversion rates, etc.).
- Proven track record of turning business data into strong narratives to manage high-level executives and stakeholders.
- Fluent in English and Spanish; Portuguese is a plus.
- Bachelor’s degree in Science or Business; an MBA is a plus.
- Flexibility to travel 2, and sometimes 3, weeks per month.
- Comfortable working long hours and weekends when needed.
What do we offer?
- Unlimited PTO policy
- Competitive rewards on the market range
- Flexible hours driven by results
- International teamwork
- You and nothing else limit your career here
We care,
We keep it simple,
We make it happen,
We strive for excellence
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, making it happen, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.