Work with our Portfolio Companies.
0
Jobs
0
Companies
Making your next career move? Check out the openings at our Portfolio Companies.
Senior Client Success Manager - ZX
Zeta Global
Customer Service
Columbus, OH, USA
Posted on May 17, 2025
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
THE ROLE (Contract 1099 employment)
We are looking for a results-oriented Sr. Client Success Manager that is passionate about being a strategic consultant to our client relationship relationship. The Sr. CS Manager will consistently develop and maintain working relationships with internal marketing partners as well as Zeta at the appropriate level and will serve as the operational expert for their assigned accounts. In this role you will oversee all aspects of campaign execution to ensure client goals are met and work in tandem with the sales team to outline strategic opportunities for business growth and avenues for success.
Responsibilities:
- Apply knowledge of client & Zeta offerings, client goals/objectives, industry trends, etc. to develop strategic recommendations for account growth, performance improvements, creative enhancements etc.
- Coordinating with the cross teams develop and manage a client roadmap outlining major milestones, testing and opportunities
- Proactively identify opportunities for program enhancements and incremental revenue and work with the sales team to pitch new opportunities to the clients
- Coordinate and manage campaign executions, including custom creative build-outs, set-up of assets, development of campaign timelines, data pulls based on client audience targeting and organization of campaign documentation
- Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
- Serve as point person for all campaign requests and communication with client, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc.
- Lead weekly client status meetings and develop client-facing documentation to track deliverables
- Liaise with internal teams, maintaining clear documentation to track deliverables
Desired Skills and Experience:
- 6+ years' experience in online advertising within the Account Management, Client Services, Project Management or similar function
- Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
- Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
- Outstanding written and verbal communication skills, with the ability to think strategically and problem solve
- Financial Services & Banking experience preferred
- Retail experience as a secondary
- Proficient in Microsoft, Salesforce, Workday, JIRA, Basecamp, Slack, & applicable SAAS products
- Excellent business writing, training, communication, organizational and presentation skills
- Location: Columbus, OH
- Travel as needed for Quarterly Meetings
SALARY RANGE
This is a 1099 contract position, compensation will be commensurate with experience
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases