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Senior Manager, Client Success
Zeta Global
This job is no longer accepting applications
See open jobs at Zeta Global.See open jobs similar to "Senior Manager, Client Success" Sierra Ventures.Customer Service
New York, NY, USA
USD 120k-135k / year + Equity
Posted 6+ months ago
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
The Role
We are looking for a Senior Manager, Client Success who will lead a team of high-performing Customer Success Managers and own a portfolio of strategic client accounts. This role is ideal for a strong operator and people leader who is passionate about driving post-sale success, growing revenue, and delivering best-in-class client experiences.
In this position, you’ll be responsible for a team focused on client retention, performance, and growth. You’ll guide strategic campaign execution, lead Quarterly Business Reviews, and act as the senior escalation point for key accounts. Internally, you’ll partner cross-functionally with Sales, Product, Analytics, and Operations teams to scale operations, streamline workflows, and represent client needs. You’ll also help shape customer success strategy and play a hands-on role in team development, process innovation, and long-term revenue growth.
This is a hybrid role based out of our NYC office.
Key Responsibilities
Team Leadership & Strategy
- Lead, develop, and motivate a team of Client Success Managers supporting a book of mature and high-value clients.
- Drive team-wide accountability across key success metrics, including retention, renewals, upsells, and client satisfaction.
- Guide your team in identifying revenue opportunities and navigating complex client organizations.
- Own hiring, onboarding, professional development, and goal setting for team members.
- Implement and evolve tools, workflows, and strategic planning frameworks that improve operational efficiency and team performance.
- Proactively communicate team wins, learnings, and challenges to cross-functional stakeholders and leadership.
Client Engagement & Revenue Growth
- Maintain senior-level relationships across your team’s book of business, acting as a strategic advisor to clients.
- Lead high-impact client touchpoints including onboarding, performance reviews, platform training, and QBRs.
- Partner with clients to educate them on platform capabilities, campaign best practices, and strategic opportunities for growth.
- Analyze client data and performance trends to develop strategic plans, optimization recommendations, and actionable insights.
- Own forecasting and revenue performance across your accounts, supporting both retention and expansion goals.
- Identify and remove operational bottlenecks to ensure smooth execution of campaigns and onboarding processes.
Cross-Functional Collaboration
- Collaborate with Sales to support new client launches and transition accounts into long-term success models.
- Partner closely with Analytics, Product, and Operations teams to develop scalable solutions, improve campaign performance, and influence roadmap development.
- Contribute to broader Customer Success strategy and special initiatives by providing input, insights, and execution support.
Qualifications
- 6–8+ years of experience in digital media, ad tech, or performance marketing in a client-facing role
- 2–4 years of experience managing direct reports, ideally within a high-growth or matrixed organization
- Proven ability to grow and retain strategic accounts through proactive planning, strong client relationships, and data-backed recommendations
- Skilled in executive-level communication, with experience owning and leading QBRs and strategic business reviews
- Adept at analyzing performance data to drive client outcomes, and comfortable working with platforms like DSPs, SSPs, ad servers, and reporting dashboards
- Excellent cross-functional collaborator with strong project management and operational execution skills
- High EQ, capable of motivating and developing talent while modeling a solution-oriented mindset
- Working knowledge of ad serving, data integrations, and basic technical campaign implementation (HTML, ad tags, ESPs, etc. a plus)
- Highly organized, adaptable, and accountable with a strong sense of ownership
- Willingness to travel as needed
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $120,000 - $135,000, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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This job is no longer accepting applications
See open jobs at Zeta Global.See open jobs similar to "Senior Manager, Client Success" Sierra Ventures.