Customer Success Manager (Technical & Cybersecurity)

Zimperium

Zimperium

IT, Customer Service, Sales & Business Development
Dallas, TX, USA
Posted on Tuesday, December 5, 2023
Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users
As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. Job requires a blend of strong Customer management experience with a strong technical background.
RESPONSIBILITIES:
Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
Drive Product Adoption & Demonstrate Business Value – Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
Customer Satisfaction & Risk Management– Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
Customer Advocacy: Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
Customer Onboarding – Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
QUALIFICATIONS:
B.S. in Computer Science or an equivalent engineering degree
10+ years of experience working with Enterprise software solutions, startup experience desirable
5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customersSelf-motivated, strong problem-solving skills with good business acumen Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.