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Customer Success Manager (Resident Engineer) - Technical
Zimperium
IT, Customer Service, Sales & Business Development
Dubai - United Arab Emirates
Posted on Jan 9, 2025
Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users
As part of our fast growing pace, we are currently looking for a Customer Success Manager (Resident Engineer). The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The Customer Success Manager (Resident Engineer) will be focused on a key enterprise client working primarily onsite at Client’s location. The role requires a blend of strong Customer management experience with a strong technical background.
RESPONSIBILITIES:
- Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
- Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
- Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
- Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
- Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
ADDITIONAL RESPONSIBILITIES:
- Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
QUALIFICATIONS:
- B.S. in Computer Science or an equivalent engineering degree
- 10+ years of experience working with Enterprise software solutions, startup experience desirable
- 5+ yrs of Linux Scripting Experience
- Database/SQL skills are a must
- Experience in programming languages like Python and Java
- 3-5 years of Helm deployments with good expertise of the technology
- Experience with AWS tooling
- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
- Self-motivated, strong problem-solving skills with good business acumen
- Domain expertise in Mobility & Security is highly desirable
- Ability to travel
Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies.Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.