Business Operations Manager



New York, NY, USA
Posted on Thursday, August 24, 2023
About PackageX
PackageX is revolutionizing the logistics industry with the world's first Headless Logistics Cloud. PackageX empowers retail and commercial enterprises to achieve unprecedented success by delivering unparalleled developer experiences, workflow improvements, customer loyalty, and profitability through its logistics APIs, apps, and other cloud components.
Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.
We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.
About the role
We are looking for an energetic and driven Business Operations Manager with 3-4 years of diverse experience in fast-paced startups, and ready to wear multiple hats.
You’ll have the chance to work directly with the CEO on strategic initiatives and internal priorities to employee experience, onboarding, internal tools management, process documentation, sales enablement activities, team events, and office management tasks.
This role provides a front seat to the workings of an early-stage start-up with an opportunity to work closely with leadership and functional leaders to find what you love doing and the ability to define your career path.
As an individual contributor, you’ll report directly to the CEO with a dotted line to the Head of Finance & Legal. This is a hybrid role with at least 3 days in our NY HQ.
In this role, you will:

CEO Office

  • Attend calls with CEO internally and externally to capture notes and action items
  • Build a business diary of company-wide quarterly and annual priorities, and ensure they stay on track.
  • Follow-up with internal stakeholders for progress and updates on priorities and one-off tasks.
  • Create and finalize documents and presentations for the board, prospects, and potentials with guidance from the CEO and the leadership team.
  • Finalize and review internal content and documents that come to the CEO for review.
  • Plan and schedule internal team meetings with the CEO for updates.
  • Drive strategic deals with the CEO.
  • Other tasks will be assigned from time to time.

Employee Integration & Experience

  • Develop a robust process for employee onboarding and off-boarding in close coordination with the People team and line managers, and ensure its compliance and governance.
  • Plan monthly employee activities to bring teams together and build upon our company culture.
  • Continually assess our culture and plan actions for emerging concerns at all levels against our values and CEO expectations.
  • Drive twice-a-year team off-sites bringing key team members together globally.

Internal Tools Management

  • Manage company’s overall tech stack including subscription management and renewals.
  • Structure, manage, and govern the use of internal collaboration tools like Slack and Notion making sure functions are updating content as needed.

Office Management

  • Collect, ship, and forward mail and packages.
  • Manage office lease.
  • Procure and manage IT assets.

You’ll bring:

  • An eventful 3-4 years of experience at a fast-paced company managing diverse aspects of business-related operations.
  • A start-up mindset ready to learn quickly, take initiative, and deliver without fear.
  • An organized multitasker delivering focus and paying outstanding attention to details.
  • Strong project management skills and knowledge of Keynote, PowerPoint, and Excel.
  • Ability to develop basic creatives and modern content.
  • Ability to work closely with technical and business teams and customers.
  • Exceptional interpersonal skills, empathy, and adaptability.
  • Motivated by our story and open to learning about logistics, customer verticals, and our platform.
The compensation range for this role is as follows:
In addition to other forms of compensation like perks, benefits, and stock options, the salary range for this position is $90,000 - $110,000 USD per year. The final offer will be determined based on permissible, non-discriminatory factors such as skillset, experience, and geographic location.
Other perks and benefits include:
Comprehensive medical, dental, and vision coverage.
401(k) plan participation.
Monthly lifestyle allowance to help focus on your well-being.
Reimbursements for home office setup and meal delivery pass.
Generous PTO, including annual leaves, personal and sick days, and birthday off.
What can you expect from the application process?
The People team will look at all applications and will reach out to shortlisted candidates.
Across various interview rounds, you'll speak with the hiring manager, team members, and with our CEO. We want to discuss your work openly and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. You can expect an offer after three rounds of interviews. All offers are subject to satisfactory reference and background checks.
We are an equal-opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.