Product Manager

Siena AI

Siena AI

Product
Multiple locations
Posted on Saturday, November 11, 2023

About us

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values

  • Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.

  • Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..

  • Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

  • Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.

  • Raise the Bar: We're not just meeting standards, we're aiming for setting them.

  • Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.

  • Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.

  • Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

Role

As the first Product Manager at Siena, you will be pivotal in guiding our AI customer service products from conception to launch. Here’s what you’ll do:

  • Own the lifecycle of product initiatives from inception to launch.

  • Tackle unsolved AI product and engineering problems, such as enhancing user experiences for complex AI agents and achieving instant retrieval over large-scale datasets.

  • Gather feedback from customers to inform and direct product development.

  • Define new business models, pricing packages, and set new commercial standards in the AI industry.

  • Work closely with our founders, executives, and Customer Success teams to align product vision with company strategy.

  • Learn and apply LLM expertise in complex knowledge work scenarios.

  • Contribute to the growth of our product and engineering organization, shaping the team for future challenges.

  • Disrupt multiple trillion-dollar industries.

Qualifications

  • 3+ years of experience in product management and/or software engineering.

  • Experience with or knowledge of AI and LLMs.

  • Ability to navigate extreme ambiguity to deliver on outcomes.

  • Desire to do whatever it takes to make the team successful — whether that’s doing support, testing new algorithm changes, or cleaning up tickets.

  • Track record in shipping world-class enterprise software products.

  • Have a deep understanding of customer needs and the ability to translate these into product features.

  • Have outstanding communication and leadership skills, capable of articulating complex concepts to a diverse range of stakeholders.

Bonus

  • Your experience in venture-backed startup environment, ideally from an early stage to a significant growth phase.

  • Proven success in working with remote teams, demonstrating effective collaboration and communication in a distributed setting.

Benefits

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.