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Conversation Designer

Siena AI

This job is no longer accepting applications

See open jobs at Siena AI.See open jobs similar to "Conversation Designer" Sierra Ventures.

Design

Philippines

Posted on Tuesday, January 30, 2024

About us

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values

Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
Raise the Bar: We're not just meeting standards, we're aiming for setting them.
Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

The Role

We're looking for a creative and tech-savvy Conversation Designer to join our team. In this role, you'll be the architect of engaging and effective AI-driven conversations, translating our customer's automation goals into AI flows that align with businesses policies. Your work will directly impact our clients' success, shaping the future of AI customer service.

Responsibilities

Design and implement AI conversation flows that align with customer objectives and internal processes.
Collaborate with clients to understand their brand voice, customer service goals, and specific needs, ensuring the AI agent accurately reflects their brand and addresses their customers' inquiries.
Analyze conversation data to identify trends, bottlenecks, and opportunities for optimization, continuously improving the effectiveness and efficiency of AI interactions.
Work closely with the product development team to provide feedback and insights from client experiences, driving product enhancements and innovations.
Stay ahead of the latest developments in AI, conversational design, and industry best practices to ensure Siena AI remains at the forefront of the AI customer service field.

Requirements

2+ years of experience in conversational design, customer service automation deployment and management. Experience with Zendesk is a big plus.
Strong understanding of AI, LLMs, prompt engineering.
Excellent writing and communication skills, with the ability to craft engaging and clear conversational scripts.
A customer-centric mindset, with a strong focus on creating intuitive and satisfying user experiences.
Analytical abilities to assess conversation metrics and derive actionable insights.
A collaborative spirit, able to work effectively with both clients and internal teams.
A growth mindset, with a commitment to continuous learning and adaptation in a fast-paced industry.

We Offer

A chance to be part of a game-changing company in AI customer service.
A fast-paced, low-ego, remote-first culture.
Opportunities for professional growth and learning.
Competitive salary and benefits package.

Join Us

If you're passionate about shaping the future of AI-driven customer interactions and thrive in a dynamic, creative environment, we'd love to hear from you.

Benefits

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.