Revenue Operations Specialist

Siena AI

Siena AI

Operations
New York, NY, USA · Miami, FL, USA · London, UK · Warsaw, Poland · Belgrade, Serbia · Bucharest, Romania · London, UK · Miami, FL, USA
Posted on Monday, July 8, 2024

About Siena

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Some of our values

  • We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect.

  • We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully.

  • We try new things: We're not afraid to do things differently if it means finding better solutions.

  • We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens.

  • We keep improving: We're always looking for ways to do better and be better at what we do.

  • We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow.

  • We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing.

  • We own it: We're all owners here. We take charge, make the call, and own the outcome.

The Role

We are seeking a talented and motivated Revenue Operations Specialist to join our growing team. The Revenue Operations Specialist will play a critical role in optimizing our revenue processes, ensuring data accuracy, and supporting the alignment of our sales, marketing, finance and customer success teams. This position offers an exciting opportunity to impact our growth trajectory and enhance operational efficiency.

What You'll Do:

  • Data Management: Ensure the accuracy and integrity of revenue-related data across CRM and other GTM systems.

  • Process Optimization: Identify and implement improvements to streamline sales, customer success and revenue operations processes.

  • Reporting & Analysis: Develop and maintain dashboards and reports to provide insights into key revenue metrics.

  • Collaboration: Work closely with sales, marketing, finance and customer success teams to ensure alignment and support revenue growth initiatives.

  • System Administration: Manage and optimize CRM and other GTM and revenue-related tools and systems.

  • Billing and Subscription management: Manage subscriptions and billings within CRM and billing system, assist on implementation of the new billing software (usage based)

  • Revenue Forecasting: Assist in revenue forecasting and pipeline management to support strategic planning.

  • Training & Support: Provide training and support to team members on revenue operations processes and tools.

Who You Are:

  • Bachelor’s degree in Business, Finance, Marketing, or a related field.

  • 3+ years of experience in revenue operations, sales operations, or a related role.

  • Proficiency in CRM systems (e.g., Salesforce, HubSpot), core sales/GTM tools, and data management tools.

  • Strong analytical skills with the ability to translate data into actionable insights.Excellent organizational and project management skills.

  • Exceptional communication and interpersonal skills.

  • Ability to work independently and as part of a collaborative team.

  • Detail-oriented with a strong focus on accuracy and efficiency.

Benefits

  • Flexible work location: At Siena you have the flexibility to work from wherever you're most productive and inspired — be it your home office or a your favorite local workspace.

  • Flexible hours: We believe in giving you the autonomy to design your workday in a way that fits your life and maximizes your productivity.

  • Competitive compensation: We offer competitive salaries and equity packages because we believe in rewarding your contributions to our shared success.

  • Generous PTO: With unlimited paid time off and a minimum of 15 days off per year, you'll have ample opportunity to recharge, travel, or pursue your passions outside of work.

  • Learning & development budget: We provide an annual stipend for you to continue growing professionally and personally. We're committed to investing in your growth and development.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.