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Customer Success Engineer
Spectro Cloud
Customer Service, Sales & Business Development
Remote
Posted on Sep 5, 2024
Sales · US · Fully Remote
Customer Success Engineer
Who We Are
We are Spectro Cloud. We're on a mission to deliver a Kubernetes-centric platform that allows developers and their IT & Platform friends to work together making software easier, safer and more fun to deliver and manage. We help people use and run Kubernetes their way, anywhere. Led by a team that has built products and companies successfully before and is doing it again; together with talented team members and industry-leading investors backing us up, we're taking K8s everywhere you can imagine.
Why Spectro Cloud
You will work with cutting-edge technology in the rapidly evolving Kubernetes ecosystem. You will have numerous opportunities for professional development and career advancement. Join a team of passionate, talented individuals dedicated to making a meaningful impact by helping our customers succeed and achieve their business goals.
Where is this Role Available?
The role is available in the continental US. It is a fully remote position.
About the Team
As a critical member of Customer Success at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth. You will be guiding clients through their journey with Spectro Cloud and ensuring they maximize the value from our solutions. Your goal will be to build strong relationships, understand customer needs, and drive successful product adoption.
What you'll do
As a Customer Success Engineer at Spectro Cloud, you will be the technical advocate and trusted advisor for our clients. You will work closely with our customers to ensure they achieve their business objectives using Spectro Cloud’s solutions. Your role will involve a combination of technical support, solution implementation, and proactive account management to drive customer satisfaction and success.
Responsibilities
Customer Onboarding and Implementation: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of Spectro Cloud’s solutions. Develop and deliver customized deployment plans and architecture designs.
Technical Support and Troubleshooting: Provide expert-level support to customers, addressing technical issues and challenges related to Kubernetes and cloud infrastructure. Collaborate with Spectro Cloud’s engineering and product teams to resolve complex technical problems and deliver timely solutions.
Customer Success: Serve as the primary technical point of contact for customers, building strong relationships and understanding their unique requirements. Conduct regular check-ins, technical reviews, and health assessments to ensure customers are leveraging Spectro Cloud effectively.
Proactive Guidance and Best Practices: Offer strategic guidance on Kubernetes best practices, security, compliance, and optimization for enterprise environments. Develop and deliver training sessions, workshops, and documentation to empower customers with the knowledge to maximize their use of Spectro Cloud.
Feedback and Continuous Improvement: Gather feedback from customers and relay it to internal teams to inform product development and improvement. Contribute to the creation of customer success stories and case studies that highlight the impact of Spectro Cloud solutions.
Who You Are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- Extensive experience with Kubernetes, container orchestration, and cloud infrastructure (AWS, Azure, Google Cloud, etc.).
- Strong understanding of enterprise IT environments, including infrastructure, network, and storage requirements.
- Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible).
- Proven track record in a customer-facing technical role.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences.
- Strong analytical and problem-solving abilities, with a focus on delivering practical and efficient solutions.
- Experience in diagnosing and resolving technical issues in a timely and effective manner.
- Ability to work collaboratively with cross-functional teams, including engineering, product, sales, and support.
- Experience working with partner ecosystem and understanding their customer base.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Relevant certifications (e.g., Certified Kubernetes Administrator, AWS Certified Solutions Architect) are a plus.
Preferred Qualifications
- Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses.
- A capability to work well with a wide range of people, both internally and externally.
- Experience with Project management / Collaboration tools
- Experience with Continuous Integration/ Continuous Delivery tools
- Strong understanding of the CI/CD pipeline and the Kubernetes tool chain
- Department
- Sales
- Locations
- US
- Remote status
- Fully Remote
US
Our Culture
Spectro Cloud is a fun, fast-paced place to work where you can make a big impact, every day. We recruit the best from all over the world, and we show up in all our diversity to collaborate and build something we’re all proud of. We’re passionate about innovation and helping our customers, and we’re ambitious about changing the industry. If you’re bored or frustrated by rigid corporate life, this is an opportunity to grow your skills, push boundaries and change the world.
About Spectro Cloud
Spectro Cloud provides a complete and integrated platform that enables organizations to easily manage the full lifecycle of any combination of new or existing, small or large, simple or complex Kubernetes environments whether in a datacenter or the cloud. With a unique approach to managing multiple diverse clusters, Spectro Cloud gives IT teams complete control, visibility and production-scale efficiencies to provide developers flexible Kubernetes stacks and tools based on their specific needs, with granular governance and enterprise-grade security.
Founded in 2019
Co-workers 100+
Sales · US · Fully Remote