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IT Support Engineer
Spectro Cloud
IT, Customer Service
Remote
Posted on Oct 2, 2024
IT · India, Bengaluru · Hybrid Remote
IT Support Engineer
Who We Are
We are Spectro Cloud. We're on a mission to deliver a Kubernetes-centric platform that allows developers and their IT & Platform friends to work together making software easier, safer and more fun to deliver and manage. We help people use and run Kubernetes their way, anywhere. Led by a team that has built products and companies successfully before and is doing it again; together with talented team members and industry-leading investors backing us up, we're taking K8s everywhere you can imagine.
Why Spectro Cloud
You will work with cutting-edge technology in the rapidly evolving Kubernetes ecosystem. You will have numerous opportunities for professional development and career advancement. Join a team of passionate, talented individuals dedicated to making a meaningful impact by helping our customers succeed and achieve their business goals.
Where is this Role Available?
This hybrid role is available in India, Bengaluru.
What you'll do
As an IT Support Engineer, you will play a critical role in providing global support to our entire team. You will be responsible for supporting a variety of operating systems and applications to ensure seamless operations and high user satisfaction.
Responsibilities
- Provide technical support and troubleshooting for Windows, Mac OS, and Linux operating systems.
- Manage and administer Google Workspace applications and user accounts.
- Support and maintain Slack, Jamf and Jira applications, including user management and troubleshooting.
- Assist with the setup, configuration, and maintenance of IT equipment and peripherals.
- Implement and manage security protocols and best practices.
- Provide training and support to end-users to maximize the use of technology and applications.
- Collaborate with other IT team members to implement new technologies and upgrades.
- You will be responsible for inventory management and procurement of hardware and software in your region and other regions in similar time zones.
Who You Are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Desired Skills and Experience
- Operating Systems: Proficiency in Windows, Mac OS, and Linux.
- Applications: Experience with Google Workspace, Slack, and Jira is required.
- Additional Tools (Preferred): Experience with Keeper, Zapier, KnowBe4, and Teamtailor is highly desired.
- Preferred with startup experience, creating SOPs and other documentation.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Certification in relevant IT areas (such as CompTIA, Microsoft, or Google certifications) is a plus.
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 5-8 years of experience in IT support or a related role.Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses.
- Department
- IT
- Locations
- India, Bengaluru
- Remote status
- Hybrid Remote
India
Our Culture
Spectro Cloud is a fun, fast-paced place to work where you can make a big impact, every day. We recruit the best from all over the world, and we show up in all our diversity to collaborate and build something we’re all proud of. We’re passionate about innovation and helping our customers, and we’re ambitious about changing the industry. If you’re bored or frustrated by rigid corporate life, this is an opportunity to grow your skills, push boundaries and change the world.
About Spectro Cloud
Spectro Cloud provides a complete and integrated platform that enables organizations to easily manage the full lifecycle of any combination of new or existing, small or large, simple or complex Kubernetes environments whether in a datacenter or the cloud. With a unique approach to managing multiple diverse clusters, Spectro Cloud gives IT teams complete control, visibility and production-scale efficiencies to provide developers flexible Kubernetes stacks and tools based on their specific needs, with granular governance and enterprise-grade security.
Founded in 2019
Co-workers 100+
IT · India, Bengaluru · Hybrid Remote