Account Executive - US

SupportLogic

SupportLogic

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See open jobs at SupportLogic.
Sales & Business Development
Remote · United States
Posted on Friday, March 31, 2023

About SupportLogic

SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.

We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.

Overview of role:

The team at SupportLogic is dedicated to improving the experience of today's Support professionals while helping companies serve and retain their customers through intelligent escalations, proactive interactions, and problem resolutions. In order to serve our customers in a way that enables them to serve their users, we are currently seeking customer-centric, energetic, and highly motivated individuals to join our Sales team!

With zero customer churn and an install base that includes HP-Aruba, Qlik, Fivetran, Databricks, Rubrik, Nutanix, and more, we are looking for an Account Executive. This position reports directly to our Chief Revenue Officer (CRO) and will be based remotely within the United States.

How your work will support our growth:

  • Lead the sales process in finding, nurturing, and closing opportunities with enterprise customers.
  • Add to our logos and own the expansion of our current customer base.
  • Introduce new products and sell a ground-breaking, category defining product to Support and CS teams.
  • Listen, engage, and use consultative selling approaches to build trust and show the value of SupportLogic Products

About you (don't worry if you don't have this whole list- we expect you to learn with us):

  • Experience at a start-up in the SaaS/Enterprise SW space managing your own territory.
  • First-hand experience with CRM, Service-Clouds, Call-Centers, Support, Customer Success, or sales tools is strongly preferred.
  • In-depth understanding of AI, ML, and NLP concepts preferred
  • Ability to travel throughout the US region
  • Early-stage startup experience required.
  • Demonstrated ability to articulate both business and technical value of SupportLogic’s SX Platform to senior business and technical decision makers.
  • Experience selling using a usage-based or seat-based approach.
  • In-depth understanding of AI, ML, and NLP concepts.

How we support our employees' growth and well-being (an abbreviated list- our goal is to have healthy, well-rounded employees):

  • Healthcare (medical, dental, and vision) for employee+ family is fully covered by us + FSA, Teledoc, EAP program, and more- your health is our top priority, otherwise, you can't be expected to be your best at work.
  • ClassPass discount- whether it's yoga, bootcamp, cycling, or meditation that you crave, we're here to help make fitness accessible.
  • 401k match- We're investing in you and your future from day 1.
  • Remote 1st, collaborative, and transparent culture.
  • Unlimited PTO that you're encouraged to take to recharge.

Compensation: 50/50 commission split with $115-$130k base + equity and benefits

About SupportLogic

SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.

We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies.. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.

How we support our employees' growth and well-being (an abbreviated list- our goal is to have healthy, well-rounded employees):

  • Healthcare (medical, dental, and vision) for employee+ family is fully covered by us + FSA, Teledoc, EAP program, and more- your health is our top priority, otherwise, you can't be expected to be your best at work.
  • ClassPass discount- whether it's yoga, bootcamp, cycling, or meditation that you crave, we're here to help make fitness accessible.
  • 401k match- we match the first 3.5% of your contributions
  • Remote 1st, collaborative, and transparent culture.
  • Unlimited PTO where you're encouraged to take to recharge.

Our differences make us better:

Our commitment to diversity and inclusion is deep and core to the company we're building. Our users are diverse, and we believe that our company needs to reflect the diversity of our users in order to build the best possible product. Discrimination of any type will not be tolerated at SupportLogic, and we pride ourselves in making sure that all employees feel heard, supported, and challenged. To that end, SupportLogic prohibits discrimination on the basis of race, color, religion, creed, sex, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, gender identity and expression, genetic information, and any other class of individuals protected from discrimination under state or federal law in any aspect of employment and application for employment.

If you are a California resident, please see our CCPA job applicant notice:

View our CCPA Job Applicant Notice

This job is no longer accepting applications

See open jobs at SupportLogic.