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SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.
We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.
This role will need to overlap 3-5 hours/day with Pacific Standard Time.
How your work will support our growth:
The mission of the SupportLogic Machine Learning (ML) team is to create and leverage cutting-edge ML models, especially Large Language Models (LLMs) that can extract new signals from unstructured data and make insightful, actionable predictions for our customers.
We are responsible for:
We seek a Machine Learning Engineer interested in building models our customers can rely on for accurate predictions and reading of signals. You will be working in a fast-moving and growing company; our team is made of self starters who are curious about learning and using new technologies, systems, and processes.
The work you’ll do:
About you (don't worry if you don't have this whole list- we expect you to learn with us):
Anticipated Comp Rate: $20-$50k USD/YR Based on experience.
How we support our employees' growth and well-being (an abbreviated list- our goal is to have healthy, well-rounded employees):
Our differences make us better:
Our commitment to diversity and inclusion is deep and core to the company we're building. Our users are diverse, and we believe that our company needs to reflect the diversity of our users in order to build the best possible product. Discrimination of any type will not be tolerated at SupportLogic, and we pride ourselves in making sure that all employees feel heard, supported, and challenged. To that end, SupportLogic prohibits discrimination on the basis of race, color, religion, creed, sex, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, gender identity and expression, genetic information, and any other class of individuals protected from discrimination under state or federal law in any aspect of employment and application for employment.
If you are a California resident, please see our CCPA job applicant notice:
View our CCPA Job Applicant Notice
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